Security Shift Supervisor

JOB RESPONSIBILITIES

• Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships
• Oversees all security operations in assigned area.
• Reviews and approves all reports submitted by uniformed officers and investigative reports.
• Directly supervises, evaluates, and trains Officers.
• Supervises and conducts investigations as requested.
• Knowledge of Local, State, and Federal Safety Regulations.
• Knowledge of Company and Departmental Policies and Procedures.
• Resolves guest/team member complaints and concerns with professionalism and efficient follow-up.
• Maintains confidentiality in handling all documentation and information, including team member files and guest information/reports.
• Documents coaching and discipline of staff on appropriate paperwork.
• Maintains departmental payroll and attendance during assigned shift.
• Establishes and maintains an excellent working relationship with all related departments.
• Knowledge of fire and safety equipment to assist Fire Command staff in emergencies.
• Maintains professionalism at all times when working with other team members and/or guests.
• Monitor guest behavior during assigned shift, seek the necessary actions for unruly guests.
• Communicate (both written and verbal) with and promote positive team member and guest relations.
• Perform all other duties as assigned.

JOB REQUIREMENTS

• One (1) to Three (3) years of security experience (gaming security preferred).
• Must be able to complete and maintain the background check and licensing process, required by the Delaware Lottery.
• Must have a valid driver’s license.
• Knowledge of computer software including Microsoft Word and Excel.
• Ability to work independently with minimal supervision.
• Act with discretion and maintain confidentiality in handling sensitive information.
• Maintain established company and departmental uniform, appearance, and hygiene standards at all times.
• Able to walk and stand for at least a full eight (8)-hour shift.
• Able to lift, push, and pull up to 50 lbs in weight throughout the shift.
• Able to bend, reach, pull, push, kneel, squat, and grasp as needed.
• Able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
• Station assignments covering large areas with long walking distances. Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting, and variation in climate control.
• Ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory.
• Able to handle all types of guest-related situations; relay all guest compliments and complaints to department management.