Security Shift Supervisor

Company Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide a sense of purpose. Employees work in a dynamic, welcoming, and collaborative workplace, contributing to a culture that positively impacts the communities and customers served.

About the Role

The Shift Security Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. This role acts as a liaison between the site supervisor, Account Manager/Field Operations Manager, and professional security officers.

Responsibilities

• Supervise staff on the assigned shift, providing coaching, recognition, and discipline within approved empowerment range.
• Coordinate and ensure quality service delivery for the designated customer during the shift.
• Serve as a liaison between site supervisor, Account Manager/Field Operations Manager, and security officers.
• Handle both common and crisis situations at the client site calmly and efficiently.
• Prepare written reports and logs in neat, legible handwriting.
• Utilize intermediate computer skills to operate innovative, wireless technology at client‑specific sites.
• Follow all operating procedures and instructions.
• Display exceptional customer service and communication skills.

Qualifications

• At least 18 years of age.
• High school diploma or equivalent, or five years of verifiable experience.
• Minimum of one (1) year of security experience, or prior law enforcement or military experience.
• Effective written and oral communication and interpersonal skills; ability to interact professionally with all personnel and the public.
• Ability to use initiative and independent judgment within established guidelines.
• Ability to frequently prepare written reports and logs in neat, legible handwriting.
• Ability to read and understand all operating procedures and instructions.
• Licensing requirements may be required prior to employment, depending on state or local regulations.
• Valid driver’s license with at least one year of driving experience, a clean driving record (no major violations within the last 36 months, no more than one accident in the last 24 months, and no more than one minor moving violation in the last 24 months), required insurance level, and ability to safely operate a vehicle.
• Successful completion of a background investigation and a post‑offer/pre‑employment drug/alcohol test; may be required to pass a driver’s record check.
• Intermediate computer skills for using site‑specific wireless technology.
• Ability to handle both common and crisis situations at the client site calmly and efficiently.
• Exceptional customer service and communication skills.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Company retirement plans.
• Seven holidays annually paid at time and a half, if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out where required by law.

Pay

$20.00 per hour, paid weekly, with the benefits listed above.