Security Shift Manager
About the role
Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia. CDG is an inclusive and fun place to work, celebrating unique approaches and points of view, and believing diversity drives excellence. We’re always learning, evolving, and growing, innovating through mutual respect of ideas and collaboration.
This role is responsible for providing a high level of service to all guests, team members, and vendors, ensuring the safety and security of the property and its patrons, under the direction of the Security Director. The Security Shift Manager will manage Security incidents, maintain a visible Security presence, and observe patrons to detect and respond to violations of regulations and Company policies.
Responsibilities
- Provides a high level of guest service to all guests, Team Members, and vendors
- Manages the daily activities of Security staff for assigned shifts
- Schedules rotation of officers throughout officer posts
- Maintains performance, Team Member, and operational records
- Oversees the security of the property and Company assets
- Ensures the safety of guests, Team Members, and property; recommends improvement measures
- Controls and diffuses potential problems and assists Team Members and guests in emergencies
- Manages access to the property and restricted areas
- Responds to calls for assistance immediately
- Manages the checking of identification for gaming floor admittance; ensures guests and vendors are greeted positively and professionally
- Maintains crowd control, ensuring a friendly environment and defusing guest incidents
- Composes and reviews written reports; observes, handles, and reports procedural violations and illegal activity
- Conducts investigations of guest incidents and assists Human Resources and other departments in investigations as requested
- Ensures all policies and procedures are being followed and monitored during the shift
- Conducts routine safety inspections throughout property and completes safety inspection reports
- May assist in department scheduling and payroll as required
- Provides leadership, support, education, and training to staff
- Participates in inspections and audits as directed
- Conducts training as directed
- Maintains knowledge of property promotions and events
- Performs other related duties as assigned
Requirements
- Must be twenty-one (21) years of age or older
- Successful completion of training programs as required by jurisdiction and property
- Ability to communicate and comprehend information and ideas in spoken and written English
- Ability to quickly assess and take charge of complex situations, then define actionable steps
- Ability to function well in a fast-paced and at times stressful environment
- Ability to manage incidents using rational thinking and judgement
- Ability to work with both guests and fellow Team Members in a professional and courteous manner, promoting positive customer relations for all by providing prompt, courteous and efficient service
- Ability to work nights, weekends, and holidays
Qualifications
Minimum of three (3) years of experience in customer service, law enforcement, military, or security, or pursuing a degree in law enforcement, criminal justice, or a related field. One (1) year in supervisory role preferred. Other combinations of education and experience may be considered.
Basic computer skills required, such as knowledge of Word and ability to learn and utilize menu-driven programs. Must obtain and maintain valid racing license. Required to hold a valid Virginia driver’s license with a minimum of three years’ driving experience.
Skills
Must have strong leadership, communication, and problem-solving skills, with the ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Pay
The pay range for this role is $50,000 to $55,000 per year.
Schedule
This is an overnight shift scheduled to work from 11:00 p.m. to 7:00 a.m., but scheduling flexibility is required.