Security Shift Lead

Objectives

Serve as the primary point of contact for shift operations, providing leadership, direction, and oversight for contract security personnel, console operators, and reception/administrative security support.

Manage day-to-day security operations, including staffing schedules, post orders, vendor coordination, pay/invoice reconciliation, access control, CCTV, intrusion detection, and other physical security systems.

Lead emergency preparedness and response activities, including acting as initial incident commander when needed and coordinating with internal teams, emergency response agencies, law enforcement, and other external partners.

Oversee security investigations, including incident response, evidence gathering, interviews, documentation, confidentiality, customer follow-up, and reporting findings/recommendations to leadership, Legal, HR, or other appropriate stakeholders.

Maintain compliance with applicable company policies, SOPs, training requirements, regulatory standards, and security-related programs, including ISO, OSHA, FDA, TSA/CCSP, C-TPAT, document control, and classified destruction requirements.

Provide oversight of contract security personnel, including pre-screening, onboarding, training, performance expectations, progress reviews, feedback, and recognition.

Carry out physical and information security audits, facility reviews, and risk assessments; recommend corrective actions, countermeasures, capital improvements, and policy updates to reduce risk and protect company assets.

Cook up security support for sensitive business matters, including employee reductions/terminations, workplace disruptions, media access, regulatory visits, special access programs, executive protection, and other high-risk situations.

Prepare and deliver security awareness training, program briefings, and guidance to employees, supervisors, managers, and contractors.

Support special projects and business initiatives outside the primary security function while ensuring all activities comply with applicable laws, regulations, and company obligations.

Key Activities/Responsibilities

• Serve as the primary point of contact for shift operations, providing leadership, direction, and oversight for contract security personnel, console operators, and reception/administrative security support.
• Manage day-to-day security operations, including staffing schedules, post orders, vendor coordination, pay/invoice reconciliation, access control, CCTV, intrusion detection, and other physical security systems.
• Lead emergency preparedness and response activities, including acting as initial incident commander when needed and coordinating with internal teams, emergency response agencies, law enforcement, and other external partners.
• Oversee security investigations, including incident response, evidence gathering, interviews, documentation, confidentiality, customer follow-up, and reporting findings/recommendations to leadership, Legal, HR, or other appropriate stakeholders.
• Maintain compliance with applicable company policies, SOPs, training requirements, regulatory standards, and security-related programs, including ISO, OSHA, FDA, TSA/CCSP, C-TPAT, document control, and classified destruction requirements.
• Provide oversight of contract security personnel, including pre-screening, onboarding, training, performance expectations, progress reviews, feedback, and recognition.
• Carry out physical and information security audits, facility reviews, and risk assessments; recommend corrective actions, countermeasures, capital improvements, and policy updates to reduce risk and protect company assets.
• Cook up security support for sensitive business matters, including employee reductions/terminations, workplace disruptions, media access, regulatory visits, special access programs, executive protection, and other high-risk situations.
• Prepare and deliver security awareness training, program briefings, and guidance to employees, supervisors, managers, and contractors.
• Support special projects and business initiatives outside the primary security function while ensuring all activities comply with applicable laws, regulations, and company obligations.

Qualifications/Training

• BS/BA Degree preferred, with concentrations in business, criminal Justice, accounting or computer technology, or equivalent experience.
• Active Shooter/Active Killer Awareness Training.
• CPR/First Aid Certifications.

Experience

• 2-5 years’ experience in Security Operations, Departmental Management, Loss Prevention, Military background or law enforcement and investigation’s role.
• Must have experience operating in multi-national environments is preferred.
• Must have experience conducting subject interviews in adversarial settings and a demonstrated ability to deliver actionable results.
• Must have good verbal and written communication skills.