Security Services Manager

ACESGroup is a technology innovation company with a high-tech guarding division, shaping the future of the security industry by integrating people, systems, and smart technology. We build bespoke software tools that improve safety, efficiency, and real-time decision-making, trusted by clients across Australia and internationally.

About the role

ACESGroup is seeking an experienced Operations Manager to work closely with the General Manager - Aviation and lead aviation operations at Western Sydney International Airport. You will oversee day-to-day operational delivery, support frontline leaders and teams, and ensure the operation runs safely, efficiently, and in line with aviation, client, and company requirements. This is a hands-on leadership role suited to someone who enjoys being visible across the operation, making sound decisions under pressure, and responding to changing priorities in a fast-paced environment.

The role is predominantly Monday to Friday, with flexibility required to support operational requirements, including early starts, late finishes, weekends, and other coverage as needed.

Responsibilities

• Leading daily operational planning and rostering
• Supporting frontline teams and supervisors
• Monitoring performance, compliance, and service standards
• Managing incidents, escalations, and operational issues
• Coordinating resources, priorities, and stakeholder communication
• Supporting reporting, documentation, and continuous improvement
• Maintaining a safe, professional, and efficient work environment

Requirements

• Experience in operations management, ideally within aviation, transport, security, or another fast-paced regulated environment
• Strong leadership and people management skills, including experience supporting supervisors and frontline teams
• Sound knowledge of safety, compliance, and operational procedures
• Strong incident management, problem-solving, and decision-making skills
• Excellent communication and stakeholder management skills
• High level of organisation, attention to detail, and accountability
• Ability to work calmly under pressure and adapt to changing operational priorities
• Flexibility to support operational requirements outside standard Monday to Friday hours when needed
• Current driver’s licence or transport access as required
• Eligibility to obtain and maintain required aviation clearances, security clearances, and other site-specific screening requirements
• Ability to meet pre-employment requirements, including background checks, medical assessment, and any other checks applicable to the role

Benefits

• Lead a critical aviation operation with real day-to-day impact
• Join a team focused on safety, service, and continuous improvement
• Opportunity to apply your leadership skills in a dynamic environment
• Work with a company that values practical thinking, accountability, and teamwork
• Be supported by systems and people committed to strong operational outcomes

About Us

For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance. We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities, including commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.

Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes. At ACESGroup, we build long-term careers within a company redefining security in a digital world.