Security Service Technician (union)

What You Will Do

• Diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems and other related building system products at customer sites
• Provide customers with the highest level of service to solve building inefficiencies and resolve service-related items
• Act as a trusted advisor to customers, providing solutions and outcomes at the time of service
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
• Service, troubleshoot, and install card access, CCTV, and burglar alarm systems
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals
• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction
• Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers
• Obtain customer signature upon completed service call assignment
• Available for on-call emergency service
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities
• Provide quotes to support recommendations and solutions
• Perform other duties as assigned

Required Qualifications

• 2+ years documented experience with card access and CCTV
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
• Experience installing, inspecting, repairing, and programming card access and CCTV
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals
• Ability to follow verbal and written instructions
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements
• Overnight travel may be required
• Demonstrate a high level of customer service
• Maintain truck inventory to ensure timely response to customer needs
• Ability to adhere to, implement, and always follow safety guidelines and procedures
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Possess a valid driver's license and driving record that meets company requirements
• Able to pass a pre-employment background and drug test
• Retain any licenses that are required by National, State and Local codes
• Knowledge of applicable NFPA standards

Preferred Qualifications

• Fire alarm experience is a plus
• NICET II

Pay

$19.21 - 33.33 hourly rate determined by the CBA/rate sheet.

Benefits

Benefits are provided through a local labor union aligned with a collective bargaining agreement.