Security Service Technician 2

About the Role

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join our team. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs, and handling small project business. As part of this dynamic team, you will grow alongside Convergint.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You thrive in a positive culture that embraces equal opportunity and enables everyone to be their best at work and home.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We value diversity and operate on a foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, service-based systems integrator in the industry. We take pride in protecting the lives and assets of our customers and their communities.

Responsibilities

• Act as “our customer’s best service provider” to ensure Convergint remains the customer’s first choice for service.
• Respond to routine and non-routine customer service calls, scheduled maintenance, and emergency/after-hours service calls; diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Analyze repair requirements, provide customers with solutions, complete repairs and replacements, and exercise judgment in selecting methods and techniques.
• Complete accurate and detailed service reports for customers and Convergint to ensure proper invoicing and job cost tracking.
• Perform custom systems integrations, detailed systems upgrade planning and execution, systems audits, consultation, and/or database management and manipulation.
• Install, configure, and support a variety of network systems and equipment for assigned projects.
• Execute all service calls in accordance with Federal, State, and local regulations, as well as company health and safety policies.
• Collaborate with team members to improve overall operations of the Convergint Technology Center and the company.
• Primarily perform preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers.
• Provide technical assistance, systems checkout for new and existing installations, troubleshooting, maintenance, and repair routines for installed security systems, and install small or less complex projects.
• Perform other duties and responsibilities as requested or required.

Requirements

• Exceptional customer focus and ability to work under pressure; proactive in meeting customer needs.
• Solid technical skills and/or experience related to fire alarm systems and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot and find solutions.
• Self-starter who works well with minimal direct supervision.
• Solid mechanical and electrical aptitude (e.g., proficiency with hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers).
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites regularly; minimal overnight travel may be required.

Qualifications

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years servicing, integrating, and programming access control systems.
• Preferred Experience (not required):
  • Relevant field service.
  • CCTV experience: Milestone / Genetec.
  • Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2.
  • Intrusion experience: DMP / Bosch.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life Insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.

Pay

The expected compensation range for this position is between $30.00 - $38.00 per hour, depending on experience. Individual pay rates vary based on job, department, location, skills, experience, certifications, specific licenses, and education.