Security Service Specialist - Cedar Rapids - Sioux City, Iowa

Responsibilities

• Act as our customer’s best service provider, ensuring we remain their first choice.
• Respond promptly to service calls, maintenance, and emergency after-hours requests.
• Diagnose, troubleshoot, repair, and replace defective parts; resolve routine problems.
• Isolate and fix technical or software issues quickly and accurately.
• Analyze repair needs, provide solutions, and complete required work.
• Complete detailed service reports for accurate billing and tracking.
• Install, configure, and support access control, video, and intrusion systems.
• Perform preventive maintenance and ensure compliance with safety standards.
• Work with team members to share knowledge and improve operations.
• Provide checkout, troubleshooting, and maintenance on assigned projects.
• Travel locally to customer sites; minimal overnight travel may be needed.

Requirements

• This is a direct-hire position supporting hospital installations statewide. Main office is in Metro Des Moines, Key areas: Cedar Rapids, and Sioux City. Company vehicle and gas card provided.

Skills

• 1-2 years servicing, integrating, and programming access control, video, and intrusion systems
• Strong troubleshooting and technical skills
• Mechanical/electrical aptitude; proficient with hand and power tools
• Valid driver’s license and clean record
• Excellent communication and customer service
• Ability to work independently and under pressure