Security Service Specialist 3

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join our dynamic team. This role involves servicing and supporting existing customers through responding to service calls, conducting Customer Support Programs, and executing small projects.

Responsibilities

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
• Diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems.
• Install projects as necessary.
• Complete accurate and detailed service reports for customers and Convergint in a timely manner to facilitate accurate invoicing and job cost tracking.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

Requirements

• Exceptional customer focus and ability to work under pressure.
• Advanced technical skills and experience related to fire alarm systems, and/or electronic security systems.
• Advanced programming skills and proven ability to troubleshoot problems and find solutions.
• Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools).
• Strong verbal, written, and interpersonal communication skills.
• Strong organizational skills and the ability to handle multiple service needs simultaneously.
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
• To be a self-starter and work well with minimal supervision.
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Qualifications

• Education: High School/GED or equivalent experience.
• Minimum Experience: 5-7 years servicing, integrating, and programming access control systems.
• PREFERRED EXPERIENCE: Relevant field service, CCTV experience (Milestone / Genetec), Access Control experience (AMAG / Lenel / Genetec / Software House - CCURE / S2), Intrusion experience (DMP / Bosch).

Skills

• Customer Focus
• Technical Proficiency
• Problem Solving
• Communication Skills
• Organizational Abilities
• Computer Proficiency
• Self-Starter
• Driving License

Benefits

• Company Holidays and Paid Time Off
• Medical, Dental & Vision Plan
• Life Insurance & Disability Plan
• Wellness Program
• Tuition Reimbursement
• Competitive Salary and Compensation Plan
• Vehicle Reimbursement Plan or Company Vehicle
• Corporate Social Responsibility Day
• Parental Leave

Pay

The pay range for this position is $39-$42/HR USD. Individual pay rates will vary based on the job, department, and location, as well as the applicant's skills, experience, certifications, specific licenses, and education.

Schedule

Local travel to jobsites on a regular basis. Minimal overnight travel may be required.

Company Benefits

• Fun & Laughter Day Off
• Employee Assistance Program
• Flexible Work Arrangements
• Professional Development Opportunities
• Work-Life Balance Initiatives

Equal Opportunity Employer

Convergint is committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. We are proud to be an Equal Opportunity Employer and welcome applications from candidates of all backgrounds.