Security Service Specialist 2 - Milwaukee, WI

About the role

As a Security Service Technician, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. You are part of a dynamic team that allows you to grow with Convergint.

Responsibilities

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis;
• Diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems;
• Install projects as necessary;
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software;
• Identifies and resolves problems for many types of service calls including emergency and after-hours calls;
• Analyzes repair requirements and provides customer with appropriate solutions;
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking;
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation;
• Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures;
• Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company;
• Performs preventative maintenance for installed systems that are typically less complex;
• Works closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business;
• Performs other duties and responsibilities as requested or required.

Requirements

• Exceptional customer focus and ability to work under pressure;
• Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems;
• Solid programming skills and proven ability to troubleshoot problems and look for solutions;
• Must be a self-starter and work well with direct supervision;
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper);
• A valid driver’s license with a clean driving record;
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Qualifications

• Education: High School/GED or equivalent experience;
• Minimum Experience: 3-5 years servicing, integrating, and programming electronic security systems;
• Preferred Experience: Relevant field service, CCTV experience: Milestone / Genetec / Salient / March Networks, Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2, Intrusion experience: DMP / Bosch.

Skills

• Exceptional customer focus and ability to work under pressure;
• Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems;
• Solid programming skills and proven ability to troubleshoot problems and look for solutions;
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper);
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Benefits

• Company Benefits: 10 Company Holidays and Paid Time Off starting at 13 days annually, Fun & Laughter Day Off, Medical, Dental & Vision Plan, Life insurance & Disability Plan, Wellness Program, 401K Matching Plan, Colleague Assistance Program, Tuition reimbursement, Competitive salary and compensation plan, Vehicle reimbursement plan or company vehicle, Corporate Social Responsibility Day, Cell phone reimbursement (if applicable), Paid parental leave.

Pay

Competitive salary and compensation plan.

Schedule

Full-time position.