Security Service Specialist 2

About the role

Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Security Service Technician to join our culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects. As a Security Service Technician, you are part of a dynamic team that allows you to grow as Convergint grows.

Responsibilities

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identify and resolve problems for many types of service calls including emergency and after-hours calls; analyze repair requirements and provide customer with appropriate solutions; complete necessary repairs and replacements as needed; exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• Provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
• Install, configure, and support a variety of network systems and equipment for assigned projects.
• Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
• Communicate and work with other team members consistently to improve overall operations of the Convergint Technology Center, and company.
• Perform primarily preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects.
• Provide technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed security and the installation of small or less complex projects.
• Perform other duties and responsibilities as requested or required.

Requirements

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and look for solutions.
• Must be a self-starter and work well with direct supervision.
• Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Education

• High School/GED or equivalent experience

Experience

• Minimum: 3–5 years servicing, integrating, and programming access control systems
• Preferred (but not required): Relevant field service, CCTV experience (Avigilon / Genetec), Access Control experience (Lenel / Genetec / Software House)
• Security License

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave