Security Service Manager

Responsibilities

• Caring Leadership, Client Engagement, and Operational Oversight: Ensure all security protocols and standards are consistently upheld; operate independently to manage frontline supervisors and security officers, meeting client-specific contractual hours while proactively minimizing unbilled overtime
• Recruit, train, schedule, and manage supervisors and officers; execute payroll, performance evaluations, and employee relations to build high-performing, engaged security teams
• Serve as the primary point of contact for clients, ensuring high-quality service that enhances the protection of people and property
• Leverage Allied Universal’s AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability
• Respond to escalated issues professionally, coordinating with clients and internal teams
• Maintain training, safety, and operational standards while managing uniforms, equipment, and supplies

Qualifications

• Must possess one of the following:
• Bachelor’s degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
• Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
• High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
• Experience in leading development, and retaining a diverse team while building positive client relationships
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
• Skilled In managing a large and dispersed team that fosters teamwork, Innovation, agility, client relations and achieving desired results
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Aptitude with security systems; CCTV, Access Control, and badge administration
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.