Security Screening Officer

About the role

The Security Screening Officer serves as a vital member of the Safety and Security team, acting as the first line of defense and initial point of contact for museum visitors. This role is responsible for ensuring the safety and security of all guests, staff, volunteers, and cultural artifacts by preventing the introduction of prohibited items and weapons into the facility.

Responsibilities

• Respond professionally to OpenGate system alarms and indicators.
• Document and report security incidents, suspicious activity, and screening results as required.
• Escalate critical threats and non-cooperative visitors to Security Leadership.
• Assist with emergency medical, fire, and other emergency responses as staffing and operational needs permit.
• Support crowd management activities during special events, emergencies, and high-volume visitation periods.
• Maintain a professional appearance and provide positive customer service while interacting with guests and staff.
• Comply with all security policies, procedures, training requirements, and safety standards.

Essential Functions

• Operate Weapons Detection Systems: Monitor visitor flow through the OpenGate weapons detection system at designated public entrances. Observe system alerts and indicators and take appropriate action in accordance with established procedures.
• Conduct Secondary Security Screening: Perform secondary screening using handheld metal detection devices when required by OpenGate system alerts. Follow established security protocols to identify and resolve potential threats.
• Inspect Bags and Personal Property: Conduct visual and manual inspections of backpacks, purses, packages, and other personal items when secondary screening is required. Ensure inspections are performed professionally and in accordance with security procedures.
• Control Access and Enforce Security Procedures: Deny entry to prohibited items and non-compliant individuals in accordance with organizational policies. Identify and report security concerns and escalate threats to Security Leadership as appropriate.
• Manage Entry Queues and Visitor Flow: Maintain orderly visitor entry operations and ensure safe, efficient movement through screening checkpoints. Provide assistance to visitors requiring accommodations, including ADA-related needs.

Supervisory Responsibilities

Level of Supervision: None

Travel

Travel required: no

Qualifications

• High school diploma or GED required.
• Previous dispatching, emergency communications, security operations, law enforcement, public safety, transportation coordination, or surveillance monitoring experience preferred.
• Experience in high-volume public venues is highly preferred.
• Highly observant, security-focused mindset with exceptional, welcoming customer service.
• Excellent verbal communication skills with the ability to de-escalate tense situations with diplomacy, patience, and authority.

Physical & Work Requirements

• Ability to stand and sit for extended periods at entrance check points.
• Frequent bending, reaching, and lifting of bags and packages.
• Ability to maintain focus and alertness in a busy, high-stimulus environment with constant public interaction.
• Work Schedule may include weekends, evenings, and holidays to align with museum operating hours and special events.
• Must be authorized to work in the United States.

Pay & Benefits

• Part-time, $18.00 an hour.
• Paid time off.
• Free museum passes and discounts.