Security Representative

Fidelity is not providing immigration sponsorship for this position.

About the role

Become a Security Representative at Fidelity Investments and join a team that values safety, collaboration, and top-notch performance. This opportunity enables you to work in a dynamic setting where your skills and devotion will help uphold a secure and inviting environment for all. As a Security Representative, you will play a pivotal role in delivering top-tier customer service and security operations that showcase our dedication to outstanding performance.

You will be required to work 12-hour rotating shifts including days, nights, weekends, and holidays to meet business needs.

Responsibilities

• Perform first-responder rescue activities in medical or facility emergency situations, acting as the primary decision maker or incident commander as needed.
• Apply life safety equipment like fire extinguishers, first aid supplies, and radios.
• Demonstrate a composed and thoughtful attitude in high-pressure situations, while also being capable of prolonged periods of walking or standing in one place.
• Greet visitors and associates, ensuring a professional appearance and demeanor while following security protocols.
• Facilitate access control, life safety solutions, and proactive incident management and mitigation.
• Deliver customer-centric experiences when interacting with visitors, vendors, associates, and customers, ensuring compliance with company standards and policies.
• Take the initiative to conduct inspections, assessments, and reviews to guarantee the functionality of security and life safety equipment.
• Provide direct and ongoing support to associates and guests requiring accommodations or experiencing external threats impacting workspace safety.
• Monitor threat intelligence and understand how internal and external risk environments impact site security procedures.
• Conduct focused patrols on foot or by vehicle within assigned areas of responsibility.
• Conduct regular inspections, audits, and reviews to verify the functionality of security equipment and the safety of workspaces.
• Apply electronic and mechanical devices to monitor, record, and report abnormal conditions.
• Produce accurate reports and records of activity and incidents.

Requirements

• A Bachelor's degree or equivalent experience is strongly preferred, though equivalent life/work experience (such as military service) will be considered.
• 1-3 years of prior experience in security, customer service, or hospitality.
• Familiarity with current security technology and systems, with basic computer proficiency.
• Understanding of physical security principles.
• Ability to build and maintain relationships in a business setting.
• Diligent, capable of adhering to standard operating procedures.
• Demonstrated ability to exercise good judgment under ambiguous circumstances.
• Ability to function autonomously and collaboratively within a team setting.
• Proficiency in common computer software and the capability to acquire knowledge of specialized programs/applications.

The Team

The Fidelity Security Team is part of Global Security and Investigations (GSI) that works around the clock to keep Fidelity associates, customers, and assets safe through security, intelligence, safety, and business continuity operations. Global Security Operations provides physical and technical security services to Fidelity associates, customers, and assets in the Boston region. Our security representatives are highly trained to respond to safety/security-related concerns and monitor state-of-the-art security systems.

Work Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Pay

The base salary range for this position is $48,000–91,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

Benefits

• Comprehensive health care coverage and emotional well-being support.
• Market-leading retirement benefits.
• Generous paid time off and parental leave.
• Charitable giving employee match program.
• Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.