Security Representative

Responsibilities

• Provides superior service using Fans First principles and information to visitors.
• Welcome, assists, and directs visitors in an exceptionally courteous manner.
• Provides information to visitors on exhibits, facilities, ticketing, policies and procedures, parking, directions, local accommodations, and attractions.
• Assists to resolve visitor complaints quickly and effectively.
• Assists visitors needing special accommodations.
• Maintains cleanliness of assigned areas both internal and external, including moving stanchions, or other objects to maintain traffic flow or assisting with removal of snow or placement of snow melting substances to ensure safe entry/exit to facility.
• Aids to control visitor traffic flow and queuing visitors in accordance with Museum visitor regulations.
• Monitors assigned area within Museum to ensure safe and secure environment for visitors and employees.
• Patrols assigned areas, including galleries, plaza areas, exterior grounds, exterior doors and loading dock, Key Plaza, and Key Plaza valet/turn-around area, for theft, vandalism, injured or unruly individuals.
• Reports any problems to Security Manager or supervisor on duty.
• Politely informs visitors about the Museum's rules, including without limitation, no smoking in the Museum, touching certain exhibits is prohibited, and picture taking in the Museum is not allowed.
• Provides escorts to employees as needed or requested.
• Responds to emergency situations.
• Provides visitors and employees with assistance in emergency situations.
• Helps investigate accidents or other emergency incidents which occur on Museum premises and assists with completing incident reports.

Qualifications

• High school graduate or equivalent.
• Ability to read and demonstrate basic oral, written, mathematical and manual skills.
• Ability to communicate in standard English.
• Previous customer service experience.
• Appreciation of Rock & Roll and/or music history.
• Confident verbal communication skills.
• Ability to successfully pass a Rock and Roll Hall of Fame and Museum reference check and background investigation.
• Ability to wear a complete uniform including earphones/radio head set.
• Computer literate.

Work Schedule

Flexible availability, including evenings, weekends, holidays, and the ability to work rotating shifts and on short notice.

Physical Demands

• Strength: Ability to lift/move items weighing up to 10 lbs. (approximately).
• Type: Express or exchange ideas by means of spoken word and to perceive nature of sounds.
• Visual: Ability to see details, identify and distinguish colors, numbers, and figures.
• Perception: Ability to perceive attributes of objects, such as size, shape, and characteristics.
• Manual: Motor Coordination: Ability to make necessary movements in selecting, picking and depositing items.
• Finger Dexterity: Ability to pick, pinch or otherwise work with fingers to operate above equipment.
• Manual Dexterity: Ability to seize, hold, grasp, turn or otherwise work with hands.
• Other: Ability to walk and stand most of the time but involve sitting for periods of time.

Safety Hazards

• Physical hazards.
• General museum and office working conditions.
• Occasional proximity to situations that are potentially harmful.

Educational Requirements

High school graduate or equivalent.

Cognitive Requirements

• Analytical: Ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions.
• Communication: Ability to be conversant in Museum rules and procedures. Ability to understand and carry out written or verbal instructions. Ability to answer inquiries from visitors and employees.
• Administrative: Ability to complete forms. Ability to pay attention to detail and accurately distinguish data. Ability to organize and prioritize various schedules, data and documents.
• Manual: Motor Coordination: Ability to make necessary movements in selecting, picking and depositing items. Finger Dexterity: Ability to pick, pinch or otherwise work with fingers to operate above equipment. Ability to shake, sort, fold or stack items; to move knobs, buttons or switches. Manual Dexterity: Ability to seize, hold, grasp, turn or otherwise work with hands. Ability to shake, sort, fold or stack items; to place and retrieve items.