Security Project Specialist 3 - Miramar, FL

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our team. In this role, you will be part of a dynamic environment that supports growth and development as the company expands.

About the Role

As a Security Technician, you will install, program, commission, certify, and provide customer training on projects ranging from small to large-scale, varying in complexity. You will serve as a key interface for technical support and training, ensuring high levels of customer satisfaction.

Responsibilities

• Install, program, test, repair, and service non-routine systems and equipment, including security, fire alarm & life safety, and/or building automation systems.
• Act as the primary technical support and training resource for customers, resolving complex issues and escalating only when necessary.
• Read blueprints, schematics, manuals, and other specifications to determine installation procedures and repair equipment using standard test instruments and hand tools.
• Operate systems to demonstrate functionality, commission new systems, analyze performance, and identify malfunctions.
• Write non-routine programs for systems and act as the customer’s best service provider to ensure Convergint remains their first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and potential product improvements.
• Execute technical aspects of multiple projects, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate them to appropriate parties, and assist in developing strategies to minimize impact and control deviations from estimated costs and timelines.
• Work closely with Project Managers and/or Operations Managers to coordinate projects, recommend quality improvements, and identify ways to enhance customer satisfaction.
• Mentor less experienced staff and, where applicable, supervise workers in testing, tuning, and adjusting equipment for optimal performance.
• Perform other duties and responsibilities as required.

Requirements

• Exceptional customer focus and ability to work under pressure while proactively meeting customer needs.
• Solid technical skills and experience with fire alarm systems and/or electronic security systems.
• Proven programming skills and ability to troubleshoot problems and seek solutions independently.
• Self-starter with the ability to work with minimal supervision.
• Solid mechanical and electrical aptitude, including experience with hand and power tools (e.g., drill, screwdriver, wire stripper, hacksaw, crimper).
• Ability to read blueprints and drawings; strong math skills (e.g., calculating area, velocity, resistance, voltage).
• Strong verbal, written, and interpersonal communication skills.
• Solid organizational skills and ability to handle multiple projects simultaneously.
• Advanced computer skills, including proficiency in MS Office (Outlook, Word, Excel) and other relevant applications.
• Valid driver’s license with a clean driving record.
• Ability to travel locally to job sites regularly; minimal overnight travel may be required.

Qualifications

• Education: High School diploma or GED (or equivalent experience).
• Minimum Experience: 3-5 years of relevant experience.
• Preferred (but not required): Relevant field service experience.
• Certifications: Product-specific certifications (e.g., Software House, Lenel, Genetec, Avigilon, AMAG, Milestone, ONSSI, AXIS) and/or industry-specific licenses.

Benefits

• 10 company holidays and paid time off starting at 13 days annually.
• Medical, dental, and vision plans.
• Life insurance and disability plan.
• Wellness program.
• 401K matching plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.