Security Programmer / Commissioning Engineer

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our dynamic team. The role involves installing, programming, system start-up/check-out, certification, and related customer training on assigned Fire, Security, and/or Building Automation projects. Additionally, the technician is responsible for delivering assigned projects effectively and within budgeted cost and time schedules, acting as the key interface for technical support with the customer, and maximizing customer satisfaction.

Responsibilities

• Installs, programs, tests, repairs, and services a substantial variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation.
• Provides technical support and training for the customer, ensuring customer satisfaction.
• Acts as a key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction.
• Reads complex blueprints, schematics, manuals, and other specifications to determine installation requirements; interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using advanced test instruments and hand tools.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.
• Writes non-routine programs of substantial variety and complexity for systems.
• Takes ownership of onsite projects including safety, quality, and performance.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
• May install, configure, and support a variety of network systems and equipment for assigned projects.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Performs all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
• Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Participates or assists with developing customer presentations or similar new business development activities.
• Executes all the technical aspects of multiple projects with varying timelines and budgets including, preparation of project deliverables such as submittals/shop drawings/training documentation, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.
• Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects including supervision and oversight of subcontractors and installation work; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
• Uses technical knowledge, skills and experience, mentors and trains less experienced staff.
• May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Provides performance feedback to management regarding Project Specialist I and II.
• Performs other duties and responsibilities as requested or required.

Qualifications

• Exceptional customer focus and ability to regularly work under pressure; consistent ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Minimum 7+ years of progressive experience in commercial, industrial, enterprise, or mission critical security systems programming, commissioning, troubleshooting, installation support, or service.
• Preferred 10+ years supporting complex access control and video management environments, especially data center, healthcare, higher education, government, multi-site, or enterprise deployments.
• Programming and commissioning experience: 5+ years configuring, programming, testing, troubleshooting, and commissioning access control and/or VMS platforms, including users, permissions, schedules, alarms, door behavior, camera configuration, events, reports, and system health monitoring.
• Access control hardware experience: Strong working knowledge of Mercury-based platforms and common field devices.
• Networked systems experience: Demonstrated experience in IP-based security environments, including IP addressing, VLAN coordination, switch connectivity, PoE budgeting, server/workstation coordination, firewall coordination, certificates, basic cybersecurity practices, and customer change-control procedures.
• Integration experience: Experience supporting integrations with elevators, intercoms, intrusion, fire alarm interfaces, visitor management, badging, HR databases, Active Directory/LDAP, building automation systems, and third-party security ecosystem components.
• Project execution experience: Experience supporting project schedules, phased turnover, QA/QC documentation, acceptance testing, punch lists, customer training, closeout documentation, and issue resolution on active construction or retrofit projects.
• Leadership experience: Ability to guide technicians, subcontractors, and task-level teams during checkout and commissioning. Formal people management is preferred but not required if the candidate can lead technical execution in the field.

Requirements

• Certifications in current versions of, Lenel OnGuard, Milestone XProtect.
• At least five (5) years of experience programming, configuring, integrating, testing, and commissioning enterprise electronic security systems of similar scope, complexity, and criticality.
• Recent experience serving as the primary programmer on large-scale, enterprise, or mission-critical deployments is required.
• Experience supporting data centers or similar critical infrastructure environments is strongly preferred.
• Demonstrated competency in access control programming, video management system configuration, third-party system integration, cybersecurity and system hardening, system commissioning, troubleshooting, and the preparation of as-built programming documentation, testing reports, and turnover packages.
• Strong communication and coordination skills are required to work effectively with internal teams, customers, IT personnel, consultants, and trade partners throughout the life of the project.