Security Premium Seating Staff

About the role

A Premium Seating Staff member is the embodiment of New England hospitality and will strive to positively represent Gillette Stadium through service. A Premium Seating Staff member must value each individual interaction and create additional value towards the event day experience by anticipating guest needs and capitalizing on service opportunities. Most importantly, a Premium Seating Staff member must have an inherent desire to create positive interactions and give maximum effort to correct any guest challenges prior to the event end.

Responsibilities

• Welcome Premium Seating guests with exceptional customer service and a smile throughout the event.
• Scan tickets to verify authorized entry into Gillette Stadium and resolve any ticket issues by educating guests on mobile ticketing or escalating more significant challenges.
• Ensure Club/Suite integrity by checking tickets or wristbands that authorize access into premium seating areas.
• Attempt to resolve seat disputes or other Fan Code of Conduct violations in conjunction with stadium Security personnel.
• Reduce guest effort through ADA accommodations by coordinating or directing guests to nearest areas of accommodation.
• Make yourself available and visible to guests and provide assistance as needed including directions, policy questions and service opportunities.
• Guest relationships and their overall experience is our top priority.
• Commitment to safety by monitoring crowd activities and report any suspicious activity and/or behavior to your area supervisor.
• Special projects and assignments as business dictates.

Skills and Qualifications

• Service-oriented person who places value on each guest interaction.
• Driven focus to help and support guests and team members.
• Maintain a positive and professional demeanor at all times.
• Effective communication skills with the ability to communicate with a wide variety of people in an exciting environment.
• Ability to take direction and demonstrate flexibility with shifting priorities on event day.
• Ability to work full stadium events to include nights, weekends, and holidays.
• Minimum of High school education or equivalent.
• Must be able to adhere to process protocol and must be able to apply established protocols in a timely manner.

Physical Demands

• Ability to stand for prolonged periods.
• Some positions may require the repeated climbing of stairs.
• Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• The noise level in the work environment is usually loud/very loud on event days.
• This position may require work in inclement weather to include heat, cold, rain, snow.

Certifications

• Roles that operate stadium elevators must have a state certification.