Security Operations Supervisor - Miami-Dade, FL

Job Summary

We are seeking an experienced and professional Security Operations Supervisor to oversee security operations within the Miami-Dade. Working directly under the Director of Operations, this individual ensures field-level excellence by supervising personnel, maintaining site compliance, and providing logistical support. This role requires a "hands-on" leader who can transition seamlessly from training staff to troubleshooting equipment in a fast-paced environment.

Responsibilities

• Reporting directly to the Director of Operations, the Road Supervisor is responsible for:
• Field Inspections: Conduct regular, unannounced site inspections to ensure security personnel are following protocols, maintaining uniform standards, and performing duties effectively.
• Logistics & Equipment: Handle the delivery of site equipment and supplies; troubleshoot hardware/software issues (CCTV, radios, tablets) to ensure zero downtime at client locations.
• Staff Training & Development: Familiarize new staff with site-specific post orders and conduct hands-on training for existing personnel to maintain high service standards.
• Operational Support: Assist in site coverage during emergencies or staffing gaps to ensure all posts remain secure.
• Performance Management: Execute and document coaching, counseling, and disciplinary actions for staff members in accordance with company policy.
• Reporting: Review and audit all timesheets, daily activity logs, and incident reports for precision and compliance. Provide comprehensive end-of-shift summaries to management and executive leadership detailing all operational actions, site visits, and incidents addressed.
• Client Relations: Interact with clients and residents professionally to address immediate concerns and maintain strong site-level relationships.

Qualifications

• Florida Class D Security License (Required)
• Valid Driver’s License with a clean driving record (Required)
• Willing to undergo and pass a background check and drug test.
• Minimum of 3 years of security supervision or leadership experience
• Flexibility for an on-call schedule as needed
• Strong technical aptitude for troubleshooting security equipment
• Excellent verbal and written communication skills
• Professional demeanor and strong attention to detail