Security Operations Specialist (On-site)

About the role

The Security Operations Specialist administers, coordinates, and evaluates security programs that support the strategy, policies, and standards established for physical safety for all visitors, employees, or vendors to the Home Office. This includes the security of property and assets. The role compiles data and analyzes results of audits, inspections, daily logs, and incident reports to assess security vulnerabilities, measure program effectiveness, and identify the need for additional resources. Assists with the development of training, education programs, and communications on security policies and topics to ensure staff is prepared for potential security issues, crisis response, disaster recovery, evacuation, workplace violence, and other emergency events. Monitors communication and stays informed about local, state, provincial, or federal security-related information, directives, and events. May coordinate or assist with investigations and critical event responses in coordination with law enforcement and other officials. Understands law enforcement methods, tactics, and procedures.

Responsibilities

• Greets and assists employees, visitors, vendors, and contractors at the Home Office lobby to ensure a professional, welcoming, and controlled entry experience during daily operations.
• Manages visitor check-in, badging, and access authorization using visitor management and access control systems to ensure only authorized individuals enter the facility at all times.
• Monitors building access points, badge activity, and entry behavior to prevent unauthorized access, tailgating, and policy violations throughout each shift.
• Conducts routine walking patrols of the interior facility and exterior campus areas to identify safety hazards, security concerns, and irregular conditions on a continuous basis.
• Responds to safety, medical, and security incidents to provide immediate assistance, stabilize situations, and coordinate with emergency services when required.
• Interacts with employees at all levels, including executives and support staff, to provide assistance, answer questions, and maintain a safe and supportive workplace environment.
• Documents incidents, observations, and daily activities in written reports and logs to ensure accurate records and timely communication of relevant information.
• Identifies and reports unsafe conditions, maintenance concerns, and policy violations to support risk reduction and maintain a safe operating environment.
• Assists with emergency procedures including evacuations and movement of individuals to support life-safety operations during drills or real-world incidents.
• Maintains professional appearance, conduct, and situational awareness while on post to represent the company and ensure consistent security presence during all assigned shifts.
• Provides safety escorts to employees and visitors between the facility and parking areas to enhance personal safety during periods of limited visibility, inclement weather, or upon request.
• Receives and manages deliveries and packages to the lobby area to ensure proper handling, accountability, and coordination with intended recipients as needed.
• Assists with high-value or sensitive deliveries in designated receiving areas to support secure transfer and handling of company assets when required.
• Provides basic first aid and life-saving assistance within the scope of training to support individuals experiencing medical emergencies until emergency services arrive.
• Supports safety drills, training exercises, and preparedness activities to help maintain readiness and familiarity with emergency procedures as scheduled.
• Assists with special events, visitor surges, or temporary operational needs to maintain orderly access, safety, and a positive experience during non-routine activities.

Requirements

• Bachelor’s degree in Security Management, Emergency Management, Risk Management, or equivalent work experience.
• Minimum of two (2) years of successful experience in a customer-facing, security, or safety role, with preference for structured, professional environments.
• Minimum of one (1) year of successful experience operating security systems (CCTV, radios, telephone), including Identity Management Software.
• Adult First Aid/CPR/AED certification required or ability to obtain upon hire.
• Demonstrated knowledge of basic security principles, access control, visitor management, emergency response, and workplace safety.
• Strong verbal and written communication, interpersonal, and customer service skills for professional interaction and documentation.
• Attention to detail and observation skills to identify hazards and security concerns.
• Ability to successfully apply de-escalation techniques and sound judgment in conflict situations.
• Demonstrated ability to maintain situational awareness, remain calm under pressure, and make sound decisions in dynamic environments.
• Demonstrated ability to effectively communicate with all organizational levels and consistently apply policies and procedures.
• Demonstrated reliability, professionalism, and sound judgment.
• Physical ability to perform both stationary and active duties, including but not limited to facility patrol and emergency assistance.

The role includes a Physical Fitness Assessment (PFA) to ensure candidates can safely and effectively perform essential job functions such as prolonged standing and walking, stair navigation, rapid incident response, and assisting individuals during emergencies. These physical requirements are directly tied to Bona Fide Occupational Qualifications (BFOQ) necessary for safe and effective job performance.

Behavioral Characteristics

This role requires a candidate who can confidently enforce policies and make quick decisions. They should communicate effectively and handle conflicts with professionalism. Remaining calm under pressure, consistently following procedures, and maintaining attention to detail are essential. The candidate must be motivated to uphold safety standards and be adaptable to dynamic, stressful environments. The ideal candidate is authoritative yet approachable, detail-oriented, reliable, and professional.

Work Environment

This is an on-site role and part of the Home Office team. The primary environment is an open office. Considerable business is conducted using the telephone and computer technology. Travel to stores, conferences, or events may be required but is limited to less than 5% of the time.

Benefits

• Compensation and Recognition: Competitive base rate and an opportunity for a yearly bonus.
• Time off: Generous time-off package, including 3 weeks of vacation, and an annual float day. The company values holidays and is closed on major ones. Includes a paid volunteer day annually.
• Family-centric benefits: Time off at full pay for self or family care during major illness. Paid parental leave, an Employee Assistance Program, and assistance navigating medical complexities.
• Health and wellness: Paid sick time, competitive medical, dental, and vision plans, a 401(k) with company match, and flexible spending accounts. Voluntary benefits include long-term disability, life insurance for dependents, and pet insurance. Dedicated staff member focused on well-being and work-life balance.
• Employee Discount: Generous store and online discount available for you and your family members.

Pay

Base pay range for this role is $34–$48 hourly. Placement in the range is determined through interviews, a review of experience, knowledge, skills, balanced pay with other team members, and alignment with geographic market data. Home office base pay ranges are based on the Denver market. Most new hire offers target the lower end of the listed range, but more demonstrated experience, knowledge, and skills may result in a higher starting rate.

Home office positions are eligible for consideration for an annual bonus, based on total company performance. Amounts vary by role and are based on a percentage of eligible earnings for the fiscal year.