Security Operations Specialist
About the role
Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most. Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.
Responsibilities
- Maintain situational awareness during periods of high activity.
- Monitor live and recorded video feeds to identify criminal, suspicious, safety, and operational events.
- Proactively intervene through audio talk-downs, access control systems, and established response procedures.
- Escalate priority incidents to law enforcement, guards, or onsite contacts when appropriate.
- Support efforts to increase confirmed crime prevention events and arrests.
- Protect customer assets by taking prompt, effective action during active events.
- Respond promptly to video alarms and events.
- Maintain queue awareness and assist with priority event management during high-volume periods.
- Communicate emerging threats, trends, or account concerns to leadership.
- Identify recurring nuisance activity and recommend solutions.
- Provide exceptional service during all customer and dealer interactions.
- Assist with investigation requests, incident reviews, and account documentation.
- Act as a trusted partner to customers by ensuring their properties remain protected.
Qualifications / Skill Requirements
- High School Diploma or equivalent required.
- Minimum 6 months call-center or video monitoring experience preferred.
- Demonstrated ability to make sound decisions under pressure.
- Strong written and verbal communication skills.
- Excellent customer service mindset.
- Able to multitask effectively in a fast-paced environment.
- Strong attention to detail and situational awareness.
- Intermediate computer proficiency.
- Ability to learn and master multiple monitoring platforms.
- Maintain a consistent and predictable schedule.
- Available to work weekends, holidays, and shifts as needed.
Benefits
Competitive compensation and opportunities to share in our success
Comprehensive health benefit plans to support you and your wellbeing
401(k) retirement plan with company contribution
Inclusive parental leave designed to support all parents and caregivers
Wellbeing and lifestyle perks to support personal growth, connection, and balance
Generous PTO so you can recharge, give back, and take care of what matters most
EEO Statement
Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law. Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.