Security Operations, Senior Manager

About the role

When you join Verizon you want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing... We are seeking a Senior Manager in Cyber Security to drive high-impact data investigations and operational threat mitigation. Building on core threat analysis and project management capabilities, this role requires hands-on technical ability in database querying and log analysis. You will monitor data and perform deep-dive investigations into wireline and wireless accounts and systems. You will handle highly sensitive data, address urgent investigations, and translate technical insights into clear executive briefings and security solutions. This position will require some scheduled and unscheduled after hours, weekend, and holiday coverage.

Responsibilities

• Deep-Dive Investigation & Root Cause Analysis: Conduct root-cause investigations into operational failures, security events, and complex fraud schemes involving wireline/wireless architectures.
• Account Support & Communication: Partner closely with the Executive Relations Team to provide security support for sensitive account requests and manage urgent, high-visibility escalations. Provide oversight of account lock removal and account protections including SIM lock and port freeze.
• Technical Threat Hunting & Log Analysis: Leverage Splunk and enterprise tools to analyze log data, build custom searches, track advanced threat patterns, and detect subtle system anomalies.
• Database Querying & Analysis: Write, optimize, and execute SQL queries across platforms such as SQL Server, Teradata, or Google Cloud Platform (GCP) to extract and synthesize raw data.
• Data & Pattern Analysis: Review daily security events to identify suspicious internal or external threat actor behavior. Analyze large sets of operational and sensitive data to spot trends, establish baselines, and detect subtle outliers or emerging threats.
• Project & Work Stream Management: Simultaneously manage multiple complex projects and investigative work streams, ensuring timely deliverables and operational compliance.
• Process & System Adaptation: Continually adapt to rapid changes in systems, operational processes, data structures, and the broader threat landscape including identifying ways to implement AI into daily operations.

Requirements

• Bachelor’s degree or four or more years of work experience.