Security Operations, Senior Manager

When you join Verizon you want more out of a career—a place to share daring ideas, learn, grow, and thrive. Verizon powers and empowers how people live, work, and play by connecting them to what brings them joy, driving innovation, creativity, and impact. The V Team is a community that anticipates, leads, and believes that listening is where learning begins, lifting communities and building trust in every moment.

Responsibilities

• Conduct deep‑dive root‑cause investigations into operational failures, security events, and complex fraud schemes involving wireline and wireless architectures.
• Partner with the Executive Relations Team to provide security support for sensitive account requests, manage urgent high‑visibility escalations, and oversee account lock removal, SIM lock, and port freeze protections.
• Leverage Splunk and other enterprise tools to analyze log data, build custom searches, track advanced threat patterns, and detect subtle system anomalies.
• Write, optimize, and execute SQL queries across platforms such as SQL Server, Teradata, or Google Cloud Platform (GCP) to extract and synthesize raw data.
• Review daily security events to identify suspicious internal or external threat‑actor behavior, analyze large data sets to spot trends, establish baselines, and detect emerging threats.
• Simultaneously manage multiple complex projects and investigative work streams, ensuring timely deliverables and operational compliance.
• Adapt continuously to rapid changes in systems, processes, data structures, and the broader threat landscape, including identifying ways to implement AI into daily operations.
• Provide scheduled and unscheduled after‑hours, weekend, and holiday coverage as needed.

Requirements

• Bachelor’s degree or four or more years of relevant work experience.
• Six or more years of experience in fraud detection, security, risk management, or threat operations (including military or specialized training).
• Hands‑on experience writing and executing SQL queries in production environments.
• Solid understanding of wireless and wireline systems, operational workflows, and account security.
• Proven ability to analyze unstructured operational data, recognize patterns, and isolate system outliers.
• Strong cross‑functional leadership, ability to manage competing priorities, and build trust across diverse teams.
• Exceptional written and verbal communication skills, with experience producing executive‑level briefings and formal summaries under tight deadlines.
• Preferred: proficiency with Splunk or other SIEM/log analytics platforms; demonstrated project leadership across multiple technical work streams; experience integrating AI into security operations.

Benefits

• Medical, dental, and vision coverage.
• Short‑ and long‑term disability, basic and supplemental life insurance, AD&D insurance.
• Identity theft protection, pet insurance, and group home & auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company‑paid holidays and up to 6 personal days per year.
• Paid parental leave, adoption assistance, and tuition assistance.
• Premium pay options such as overtime, shift differential, holiday pay, and allowances where applicable.
• New hires receive up to 15 vacation days per year, increasing with tenure.
• Part‑time employees may be eligible for a subset of these benefits based on individual circumstances.

Pay

The annual salary range for this full‑time position is $98,500.00 – $188,000.00, varying by location, skills, and experience. This is an incentive‑based role with the potential to earn additional compensation.

Schedule

• Full‑time, 40 scheduled weekly hours.
• Hybrid work model: minimum three days per week in the office, with the remainder remote, as set by the manager.
• Requirement for scheduled and unscheduled after‑hours, weekend, and holiday coverage.