Security Operations Manager

About the role

The MDR Site Manager is a senior leadership role within Sygnia’s global Managed Detection and Response organization. This is a new position in the United States and will play a key role in standing up and growing Sygnia’s first US based MDR site.

Responsibilities

• Own daily MDR site operations, including shift readiness, alert handling, incident escalation, and performance tracking.
• Help establish operational rhythms, processes, and standards as the US SOC is built and matured.
• Ensure adequate staffing and coverage aligned with client needs and alert volumes.
• Lead local capacity planning and resource allocation using operational data and global targets.
• Lead the establishment of the MDR U.S. site, including supporting office space selection and setup.
• Partner with global leadership to align on infrastructure, vendor selection, and overall operational readiness.
• Oversee local facility setup, including IT systems, connectivity, and operational requirements.
• Ensure the site is fully prepared to support MDR operations at launch.
• Manage day to day site logistics during the initial operational phase.
• Directly manage Monitoring Team Leaders and Customer Success or Account Management roles aligned to the site.
• Support hiring, onboarding, coaching, and professional development of MDR analysts and leaders.
• Build and reinforce a strong site culture centered on accountability, quality, and continuous improvement.
• Act as a senior escalation point during high impact or complex security incidents.
• Provide guidance on investigative approach, prioritization, and decision making during active threats.
• Stay current on emerging threats, attacker techniques, and client specific risks to ensure consistent technical excellence.
• Engage in technical discussions with clients when needed, demonstrating credibility and confidence.
• Serve as the senior point of contact for clients supported by the US MDR site.
• Ensure service delivery meets Sygnia’s global MDR standards for quality, responsiveness, and communication.
• Partner with global MDR leadership and Customer Success teams to manage escalations, quarterly reviews, and service evolution discussions.
• Develop strong long term client relationships through regular engagement, including in person meetings as appropriate.
• Translate global MDR strategy into effective local execution.
• Align local workflows, priorities, and KPIs with overall MDR objectives.
• Identify operational risks, gaps, or improvement opportunities and elevate them to global leadership.
• Collect feedback from clients and internal teams to surface recurring themes or improvement areas.
• Work closely with product and platform teams to convert operational insights into input that shapes the global MDR roadmap.
• Participate in global MDR leadership forums and planning sessions.
• Ensure smooth cross regional collaboration, including handoffs, incident continuity, and knowledge sharing.

Requirements

• At least five years of experience in MDR, SOC, or incident response roles in hands on or leadership capacities.
• At least two years of people management experience, ideally leading both technical and client facing teams.
• Strong operational instincts with a data driven and ownership focused mindset.
• Excellent communication and coordination skills with internal teams and external clients.
• Experience working across regions, time zones, and distributed teams.
• High emotional intelligence and the ability to manage both client expectations and team dynamics effectively.

Bonus points for

• Experience helping stand up or scale a SOC or MDR operation.
• Exposure to enterprise MDR clients and complex environments.
• Familiarity with operational tooling, metrics, and automation in a managed services context.