Security Operations Manager

About the role

Sunstates Security is one of the largest and fastest-growing privately held security companies in the U.S. Since 1998, the company has built a national reputation for delivering exceptional services while fostering high-quality work environments. Sunstates is dedicated to hiring, developing, and retaining a professional workforce that reflects its commitment to excellence, offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. The company has been recognized as a 2026 Forbes Dream Employer, a 2026 Training MVP by Training Magazine (third consecutive year), and continues to appear on the Inc. 5000 list of America's fastest-growing private companies. Core values are honor, integrity, and trust.

The Operations Manager is responsible for the daily functioning of security services for a portfolio of contract sites in the Rochester, NY area, including operations, customer service, personnel management, recruiting, administration, and security & safety in accordance with Sunstates objectives. The ideal candidate will provide leadership to employees and develop and maintain strong relationships with employees and customers.

Responsibilities

• Training, developing, and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel.
• Overseeing the employee onboarding process including new hire interviewing, selection of candidates, training and licensure, and new hire paperwork.
• Training subordinate supervisors on software systems, procedural guidelines, and company policies and enforcing consistency in policy practice.
• Coordinating operational functions including payroll and billing, accounts receivable aging, staffing, scheduling, and personnel issues.
• Carrying out site assist visits and audits in accordance with the Quality Assurance program.
• Coordinating with Regional Manager and Regional Director to establish branch goals and objectives and communicate these with branch staff.
• Working with sales and marketing to identify and develop new business opportunities.

Requirements

• Bachelor's degree from a four-year college or university and three or more years of related experience and supervision in the security industry.
• Excellent organizational, leadership, communication, and time management skills.
• Ability to qualify and be issued a security officer license in all areas under command.
• Computer literacy in MS Office.
• Valid driver's license and good driving record.

Pay

Salary of $72,000 per year, plus a monthly vehicle allowance with mileage reimbursement, and an annual performance-based bonus.

Benefits

• Full medical, dental, and vision insurance benefits
• 401(k) plan with company match
• Generous paid time off
• Tuition assistance / tuition reimbursement
• Weekly pay
• Performance bonus potential