Security Operations Manager

About the role

DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and more based on client needs. We offer you the opportunity to grow, develop, and meet new people in a professional setting while working on a team that serves a critical purpose. Our reputation is built on outstanding officers in the field, and we look forward to having you join our team.

Responsibilities

• Manage and provide leadership for Supervisors and Security Officers to ensure they maintain client relationships, treat employees with care, and follow all company policies.
• Oversee relationships between client contacts and assigned assistant operations managers.
• Ensure each Supervisor completes the required number of site visits.
• Ensure Supervisors outfit all employees in a timely and appropriate manner.
• Ensure Supervisors maintain positive relationships with employees.
• Complete objective, performance‑based, written appraisals of subordinates based on published Post Order of Position Descriptions within 14 days of their anniversary date; ensure Supervisors do the same for their subordinates.
• Implement progressive disciplinary actions for subordinate violations of Company or Client Policy as necessary, in strict accordance with established company policy after consultation with Human Resources; no employee will be suspended or discharged without HR consultation.
• Personally foster relationships with all client contacts and maintain consistent contact.
• Work an average of 16 billable hours per week.
• Maintain up‑to‑date training programs for officers and supervisors; conduct bi‑annual to quarterly supervisor trainings/meetings.
• Organize and ensure appropriate employees are trained in CPR/First Aid/MFR, etc.
• Obtain and maintain CPR/First Aid/AED certification (prior certification preferred).
• Become a ProTrainings CPR/First Aid/AED Skill Evaluator and conduct recurring skill evaluations for new and re‑certifying employees.
• Oversee all temporary assignments in the designated region, ensuring MOUs and post guidelines are written and communicated prior to deployment.
• Ensure Uniform Security accounts keep non‑billable overtime below the company‑established threshold.
• Ensure accurate and complete submission of all billing and payroll data division‑wide within established timelines.
• Conduct site inspections for each assigned account; document and report each visit in the prescribed format promptly.
• Maintain an inventory of all DK‑owned equipment and employee uniforms used by subordinates by assigned account.

Requirements

• Experience in leadership or supervisory positions.
• High School Diploma or GED.
• Michigan Concealed Pistol License (CPL).

Skills

• Great communication, organization, and relationship‑building abilities.
• Ability to work a flexible schedule with light travel throughout the assigned region.
• Comfort working out in the field.
• Capable of obtaining and maintaining CPR/First Aid/AED certification and becoming a Skill Evaluator.

Benefits

• Medical
• Dental
• Vision
• Life
• On & Off The Job Accident
• Critical Illness
• Hospital Indemnity
• Identity Theft Protection
• Paid Time Off
• 401K

Pay

$47,000 per year (includes benefits)

Schedule

1st Shift Monday‑Friday;