Security Operations Manager

Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Salaried, Leadership Position with a Growing Company! Starting Salary Starting at $55,000 / Year + Benefits & Performance‑Based Bonus Opportunity. Previous Security Leadership Experience Is Required. Plenty of Room for Advancement! Allied Universal® is hiring a Security Operations Manager in Memphis, Tennessee. The Operations Manager is a central leader in ensuring successful delivery of security services across assigned client sites. This role oversees frontline hiring, staffing, scheduling, training, and operational compliance while serving as a critical support and escalation point for employees and clients. The Operations Manager will champion high‑quality service, workforce stability, and operational consistency by proactively addressing performance concerns, maintaining contractual staffing levels, and building strong client relationships.

Responsibilities

• Selection and Placement: Manage the selection and placement process for new security professionals, including first‑line supervisors; design and implement career development and performance improvement plans; evaluate low‑performing employees for replacement, upgrade or transfer.
• Make initial job offers and job transfers using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements; maintain and publish weekly Open Post List and actively manage job openings within division/branch.
• Schedule and Workforce Management: Create, modify and manage post schedules in WinTeam to ensure adequate coverage at all times; ensure schedules are properly maintained and updated regularly.
• Ensure all positions are staffed according to contract requirements and effectively manage branch overtime through proper scheduling and staffing; maintain a qualified pool of flex personnel for backfill of vacant positions as needed.
• Maintain regular proactive contact with Security Professionals to ensure staff is effectively utilized, properly trained, and ready for placement as needed.
• Review “No Hours Report” with branch Human Resource staff weekly and disposition employees on “active” status with no hours, ensuring no employees remain on “no hours” status beyond 3 weeks.
• Payroll Management: Receive weekly timesheets and update WinTeam schedules; run weekly payroll according to company procedures; ensure records are properly maintained to reduce payroll errors; resolve payroll discrepancies promptly and communicate status to affected employees.
• Follow all company policies regarding timekeeping procedures, meal and rest period breaks, ensuring signatures and acknowledgements are properly documented and conducting weekly audits of timekeeping records.
• Process requests for final paychecks, anniversary bonuses and other pay‑related issues; act as a Company representative in unemployment hearings, workers’ compensation hearings/depositions, union meetings, state agency activities, depositions, and other related liability matters.
• Employee Relations: Conduct disciplinary and counseling sessions with Security Professionals as needed; ensure documentation according to company standards and follow‑up for resolution.
• Initiate termination procedures for voluntary and involuntary separations; execute termination meetings and complete follow‑up documentation.
• Maintain high employee morale and low turnover through effective communications and timely problem resolution; enforce post‑specific policies and procedures through proper communication and training, utilizing field training staff as needed.

Qualifications

• High School diploma or equivalent.
• Current driver’s license if driving a company or personal vehicle for business purposes.
• Minimum of three (3) years of leadership experience in a high‑volume workforce environment, preferably in the protective service industry.
• Experience building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results.
• Ability to maintain a profitable book of business by cross‑collaborating and utilizing results‑oriented problem‑solving skills.
• Proficiency in web‑based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Dynamic networking skills with a commitment to safety and trust, participating in local community, client and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting; ability to interpret simple financial data to support decision‑making.
• College degree in criminal justice, business administration, or related field (preferred).
• Experience managing a dispersed workforce in a multi‑location operation (preferred).
• Law enforcement, military, contract or proprietary security services, or facility management experience (preferred).
• ASIS International Certified Protection Professional (CPP) certification (preferred).
• Previous payroll, billing and scheduling experience (preferred).
• Aptitude with security systems; CCTV, Access Control, and badge administration (preferred).
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer) (preferred).

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time accrued at 3.08 hours biweekly; unused vacation paid out only where required by law.

Pay

Starting salary $55,000 per year plus benefits and performance‑based bonus opportunity.