Security Operations Manager

Responsibilities

• Select and Placement
• Manage the selection and placement process for new security professionals, including first-line supervisors
• Design and implement career development and performance improvement plans
• Evaluate low-performing employees for replacement, upgrade or transfer
• Make initial job offers (for new employees) and job transfers (for existing employees)
• Schedule and Workforce Management
• Create, modify and manage post schedules in WinTeam to ensure adequate coverage at all times
• Ensure schedules are properly maintained in WinTeam and are updated regularly
• Ensure all positions are staffed according to contract requirements and effectively manage branch overtime through proper scheduling and staffing
• Maintain a qualified, sufficient pool of flex personnel for backfill of vacant positions as needed
• Payroll Management
• Receive weekly timesheets and update WinTeam schedules as necessary
• Run weekly payroll according to company procedures
• Ensure records are properly maintained and updated to reduce payroll errors
• Resolve payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees
• Process requests for final paychecks, anniversary bonuses and other pay related issues, and execute the distribution of such pay
• Act as a Company representative in such matters as unemployment hearings, workers’ compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters
• Employee Relations
• Conduct disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner
• Initiate termination procedures as needed for voluntary and involuntary separations
• Execute termination meetings as necessary and complete all follow up documentation according to company standards
• Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution
• Ensure all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner

Qualifications

• High School diploma or equivalent
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry
• Work experience in successfully building and developing teams
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
• Basic understanding of financial principles, including budgeting and financial reporting; ability to interpret simple financial data and use it to support decision-making