Security Operations Manager

About the role

The Security Operations Manager works under the general guidance and direction of the Corporate Security Director. This role oversees all physical security functions, including the Emergency Dispatch Center.

Responsibilities

• Perform all duties of a Security Officer I, II, III, Sergeant, and Lieutenant.
• Aid in the development, and direct the implementation, of goals, objectives, policies, procedures, and work standards for the Department to ensure state and federal laws and ANTHC policies are enforced, public peace and safety is maintained, and to ensure maximum effective application of security services.
• Provide leadership for Security operations.
• Determine Security department objectives, set priorities, and anticipate potential threats and opportunities.
• Meet objectives and assure the efficient operations and sound fiscal practices required to meet objectives through effective planning, staff management, and resource allocation.
• Select, train, supervise, evaluate, and schedule the work of employees in accordance with ANTHC policies.
• Meet regularly with subordinate supervisors to give assignments and advise employees on policy changes and coming events.
• In partnership with the Corporate Security Director and ANTHC Security Investigator investigate and respond to complaints regarding the Department and/or employee conduct.
• Participate in internal investigations, working closely with the Director, Investigator, or other personnel.
• Maintain records and prepare reports.
• Maintain strict confidentiality of privileged communications and information and assure Department's compliance with privacy laws, policies, and regulations.
• Oversee daily security service operations; maintain security officer shift schedule and on-going training schedule.
• Attend meetings and perform shift inspections, periodically or as requested by the Corporate Security Director, often at hours outside the normal work hours.
• Provide leadership, direction, and guidance to assigned staff.
• Develop goals, priorities, and assign tasks and projects.
• Develop staff skills and training plans.
• Counsel, train, and coach staff.
• Implement corrective actions and conduct performance evaluations.
• Advises subordinates and directs Security programs to coordinate problem resolution.
• Effectively addresses personnel issues in order to promote a productive and healthy work environment.
• Improves leadership and employee performance by proactively identifying and clarifying problems, evaluating and implementing solutions, coaching and counseling employees, and deploying employee engagement interventions.
• Equips department leads with appropriate tools to effectively manage their people in-line with ANTHC Behavior Standards using performance management, succession planning, goal setting, and career paths.
• Supervise alarm and surveillance systems.
• Maintain records of security incidents, and prepare periodic reports.
• Plans and facilitates staff training and development.
• Assures compliance with all security procedures, safety rules and regulations.
• Implements emergency procedures as required.
• Directs Security operations and monitors program results.
• Assists with developing and administering departmental budget and provides current and forecasted information and supportive data with respect to material, salaries, equipment and operational changes.
• Investigates and justifies significant variances.
• Monitors and reviews Security trends, advocates for resources, and recommends operational improvements.
• Responsible for the development of industry standard targets and measures to assure appropriate departmental productivity, quality and customer relationships.
• Ensures compliance with state and federal regulations and accreditations.
• Develops solutions to address coordination, alignment, and integration of security services.
• Attends and participates in professional training and attends conferences and meetings related to healthcare security to keep current with respect to new trends and developments in the field of public safety.
• Coordinates with ANMC/ANTHC departments during city wide disaster drills.
• Develops educational programs to enhance awareness of local crime and safety.
• Makes professional presentations to executive management, customers, and the general public.
• Assists with site investigations when Human Resources, Risk Management and/or outside law enforcement are involved.
• Responsible for control room crisis management, and emergency response.
• Provides security related training for ANMC staff.
• Analyzes existing security systems/programs and makes recommendations for improvement.
• Implements emergency procedures as required.
• Responds to medical emergencies, alarms and other security related occurrences; coordinates with police and fire department as required.
• Assists subordinates in performance of duties; reviews cases with subordinates as appropriate, and provides guidance and direction.
• Performs the work of a Security Officer, Sergeant, or Lieutenant as needed.
• Performs interviews and determines selections for hiring of top talent while maintaining fair and equitable hiring practices.

Qualifications

• Minimum Education Qualification: Bachelor’s degree in criminal justice, police administration, or related field. Can be substituted on a year-for-year basis for Bachelor’s degree.
• Non-supervisory: Five (5) years of progressively responsible law enforcement, military, or security operations.
• Supervisory: Three (3) years of management experience.

Skills

• Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s) and politics.
• Knowledge of basic security concepts and procedures.
• Knowledge of continuous quality improvement concepts, theories, and practice.
• Knowledge of ANTHC leadership expectations.
• Knowledge of process for policy development, and problem identification with associated resolution.
• Knowledge of safety, infection and quality control standards.
• Skilled in effectively managing and leading staff, and delegating tasks and authority.
• Skilled in administering first aid, cardiopulmonary resuscitation and other emergency response procedures.
• Skilled in working independently, making decisions and maintaining confidentiality.
• Skill in oral and written communication.
• Skill in managing multiple priorities and tasks concurrently and meeting deadlines.
• Skill in writing guidelines and being able to communicate to teams in multiple formats to adjust to any learning style.
• Skill in establishing and maintaining cooperative working relationships with others.
• Skill in operating a personal computer utilizing a variety of applications.
• Ability to recognize and respond to emergency situations.
• Ability to solve problems on an independent basis.
• Ability to track performance and address goals and obstacles.
• Ability to accurately receive and transmit information by radio, telephone or computer system.
• Ability to translate observations and information into legible, complete and accurate reports.
• Ability to perform multiple tasks rapidly and accurately under a crisis condition.
• Ability to establish priorities and pass on information as needed.
• Ability to work in a constant state of alertness in a safe manner.
• Ability to work successfully with people involved in stressful situations.
• Ability to perform work with minimal or no supervision.