Security Operations Coordinator (Richmond, VA)

About the role

The Security Operations Coordinator plans, coordinates, directs, and manages daily site activities and represents Corporate Security on project teams. This role has day-to-day responsibility for security operations and ensures all security services provided by third-party contractors are well managed.

Responsibilities

• Stay abreast of changes to federal and state banking laws and regulations affecting the company’s management, operations, and product offerings.
• Advise Corporate Assets teammates on security-related issues.
• Serve as the primary contact representing Corporate Security for projects, space reconfigurations, and moves.
• Partner with Consumer Administration and Network Operations on security-related matters concerning ATMs or other customer equipment.
• Use knowledge of physical security disciplines to specify appropriate requirements for various projects.
• Develop, review, and coordinate a wide range of Corporate Security documentation.
• Assist in the design, installation, operation, programming, testing, and acceptance of physical security technology, including access control, video management, GPS tracking, and intrusion detection systems.
• Design and oversee implementation of security systems during new construction, space reconfigurations, and moves; specify equipment, coordinate with vendors, project managers, and internal security resources.
• Communicate with vendors to obtain service and equipment pricing for project budgeting purposes.
• Inspect construction projects to ensure compliance with security requirements.
• Conduct visual inspections to evaluate and ensure all security countermeasures are in place.
• Update drawings to maintain accurate records of existing security equipment.
• Respond to security-related findings and recommendations from physical security assessments and coordinate mitigation measures.
• Develop and implement corporate security training for bank personnel, covering bank policies, equipment operations, loss prevention, and investigations; oversee security awareness.
• Analyze corporate needs and suggest creative ideas to enhance a comprehensive corporate-wide (long- and short-term) security and loss prevention program.
• Assist the Corporate Security Officer in developing written policies and procedures for the Corporate Security Program.
• Manage the contract security officer program, including coordinating with vendor management for ongoing staff training and development, reviewing and approving post orders, and managing schedules, hiring, and terminations.
• Ensure Corporate Security policies and procedures are followed and adhered to; communicate with management and Human Resources as appropriate when violations are identified.
• Collaborate with Corporate Assets teammates to create solutions that support the strategic direction of the bank; request feedback and keep all stakeholders informed.
• Available on call after hours for alarms and emergencies; assist with service ticket processing and act as backup to other Corporate Security positions.
• Attend continuing education training seminars for physical security professionals.
• Perform other duties as assigned by the Corporate Security Officer.

Requirements

• Undergraduate degree in Business, Criminal Justice, Security Management, or a related field.
• Minimum of 4–6 years of directly related Physical Security and/or Loss Prevention experience, or a combination of education and experience.
• Professional Security Certifications such as Certified Protection Professional (CPP) or Physical Security Professional (PSP) preferred.
• Three or more years of banking/retail experience preferred.
• Proven experience in managing physical security projects and security system design.

Skills

• Knowledge of security systems (access control, video management systems, and intrusion detection) required.
• Advanced communication (written and oral) and organizational skills; ability to interact effectively with other departments and all levels of the organization, including executive management.
• Ability to work independently with minimal supervision.
• Project management experience; ability to plan work and organize materials and equipment for specific projects.
• Understanding of Enterprise Security Risk Management (ESRM) principles.
• Solid interpersonal, teambuilding, and networking skills.
• High motivation, desire for professional growth and continuous improvement, and a willingness to learn.
• Ability to adapt to change quickly and multi-task.
• Ability to manage time and ensure objectives are achieved.
• Proficiency in Microsoft applications such as Outlook, Word, Excel, Visio, and PowerPoint.
• Must be able and willing to travel to all bank locations and planned locations as needed.