Security Operations Communications Center (SOCC) Officer

About the role

Patriot Group International Inc. (PGI) is a global mission support service provider with expeditionary capabilities, providing services to select clients within the intelligence, defense, and private sectors. PGI is a veteran-owned and operated company with experience performing in over 50 countries, including austere and high-threat environments.

Responsibilities

• Deliver exceptional customer service to clients and visitors
• Answer and triage incoming emergency and non-emergency phone lines
• Serve as the primary point of contact for all communications during an incident
• Serve as the communication hub during emergencies, maintaining situational awareness and relaying information to field personnel and management
• Notify appropriate personnel (management, tenants, facilities) per post orders during incidents or system activations
• Maintain accurate Communications Center logs, including all calls for service, dispatched units, and outcomes
• Adhere to all escalation matrices and notification trees as outlined in post orders
• Operate intrusion alarms, production, and fire detection equipment as well as video surveillance equipment operation
• Accurate communication of security information and procedures
• Operation of entry and egress access control equipment
• Roving foot patrols of interior and exterior building areas
• Identification badge process production
• Production of complete and detailed security incident and daily operating reports
• Monitoring and responding to intrusion detection systems
• Responding, as necessary, to support other life safety duties as identified in post orders and standard operating procedures
• Any other activity as requested by Supervisor/Project Manager

Requirements

• Ability to complete state Security Officer certification, including the DPS online application process, fingerprints, and background investigation
• Must have reliable transportation during all seasons
• Must fluently speak, read, comprehend, and write in English
• Must have High School diploma or GED
• Ability to pass a pre-employment drug screen and periodic random drug screening
• U.S. Citizenship preferred

Qualifications

• Current Texas Non-Commissioned Security Officer License
• Security, military, or law enforcement experience
• Demonstrated history of safe and successful security operations experience in highly secure facilities

Skills

• Physical stamina and strength to perform the required duties
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Attention to detail and ability to manage multiple tasks simultaneously

Benefits

Patriot Group International Inc. offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and more. Specific details are subject to change and will be provided upon employment.

Pay

The salary range for this position is $40,000 - $60,000 annually, commensurate with experience and qualifications.

Schedule

This position is available on a full-time, non-exempt basis, with potential for flexible scheduling to accommodate the needs of the client and the team. Shifts may vary based on project requirements and may include day and night shifts.