Security Operations Center Team Lead

About the role

The Security SOC Team Lead oversees the operation, maintenance, and monitoring of closed‑circuit television (CCTV) systems to detect, deter, and respond to security threats. The role involves managing a team of security operators, coordinating with other security personnel, and ensuring compliance with safety and access‑control policies. This position is based in Knoxville and works the 2nd shift (3 pm – 11 pm, Monday‑Friday).

Responsibilities

• Monitor multiple camera feeds in real time, identify suspicious activity, and document incidents.
• Manage visitor logs, key control, and access to restricted areas.
• Supervise, train, and schedule security operators to ensure full shift coverage and maintain operational standards.
• Prepare incident reports, conduct safety inspections, and ensure adherence to company and regulatory policies.
• Provide clear communication and status updates to management regarding operations and security officer performance.
• Perform any additional duties assigned by the Operations Manager or Branch General Manager.

Requirements

• Proficiency in CCTV monitoring & analysis, access control, team leadership, and reporting & compliance.
• Excellent attention to detail and strong interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Minimum age of 25 years to meet Walden Security auto‑insurance requirements.
• Valid Tennessee driver’s license.
• No more than one at‑fault moving‑violation record on the motor‑vehicle record in the past five years.

Benefits

• Phone, vacation, auto, and retailer discounts.
• Tuition reimbursement for professional development.
• Employee Family Scholarship program (over $300,000 awarded to date).
• Paid Time Off for employees averaging at least 32 hours per week.
• Medical, dental, and vision insurance with multiple plan options for employees and dependents.
• Health Savings Account (HSA) to simplify healthcare payments.
• Voluntary life insurance at affordable rates.
• 401(k) retirement plan.
• Employee Assistance Program offering confidential support for personal needs.
• Recognition programs including tenure awards, on‑the‑spot bonuses, Officer of the Month, and Officer of the Year.
• Culture of caring through charitable organization support.
• Award‑winning company recognized for a positive work environment and service quality.
• Promote‑from‑within philosophy with growth opportunities for team members.
• Flexible scheduling options.

Pay

$19 USD per hour.

Schedule

Second shift: 3 pm – 11 pm, Monday‑Friday.