Security Operations Center (SOC) Analyst (87225)

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in customized security services for clients whose needs exceed the capabilities of traditional guard firms, including the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

About the role

As an SOC (Security Operations Center) Operations Analyst, you will support Inter-Con's distinguished Officers in the field by assessing threats and monitoring security operations in real-time. You will join a dynamic team responsible for responding to security incidents, gathering intelligence, and developing reports for upper management.

Responsibilities

• Support Operations Managers in executing security procedures, monitoring and maintaining alarm systems, responding to alarm activations, troubleshooting issues, and reporting security incidents.
• Ensure effective response to emergency and non-emergency situations, and timely completion of reports as directed by the SOC Manager.
• Conduct monthly and quarterly testing of durability, wellness, and assist alarms; document and report any issues identified.
• Use various systems software, security, and communications equipment.
• Monitor CCTV systems, review incident reports, and conduct quarterly audits of CCTV equipment to ensure functionality and compliance.
• Monitor local news and media outlets for events or incidents that could affect company operations and escalate as necessary.
• Notify and communicate with Operations Managers and senior personnel to maintain a common operating picture of the area of operations.
• Monitor the primary radio channel and dispatch Access Control Officers (ACOs) as needed to respond to incidents or service requests.
• Monitor security applications, triage alerts, and escalate where appropriate.
• Investigate and resolve incidents to contain and remove security threats as safely and quickly as possible.
• Respond to emergencies and report any breaches or deviations from established security or safety protocols.
• Create and develop cases using threat intelligence and lessons learned from incidents and alerts.
• Understand operational KPIs and utilize data to assist the SOC Manager in driving operations.

Requirements

• Preferred candidate has either an honorable military discharge, an AA degree, or 1 year of experience in a center/security dispatch environment.
• Understanding of security operations and FEMA ICS/Watch officer training is a plus.
• Strong interpersonal, organizational, and time management skills.
• Demonstrated interest in security and law enforcement work preferred.
• Comfortable in an ever-changing, fast-paced, and sometimes stressful environment.
• Technologically savvy—experienced with MS Office Suite.
• Strong written and verbal communication skills.
• Customer service orientation is a plus.
• Comfortable in a corporate environment and able to effectively communicate with senior management.
• Flexible and able to meet deadlines in a high-tempo environment.
• A dependable team player with maturity, who participates in problem-solving with enthusiasm and a positive attitude.
• Able to independently develop reports, spreadsheets, diagrams, charts, graphs, and other products using Word, Excel, Access, SharePoint, etc.

Schedule

Day shift: 04:00 - 12:30 (Thu-Mon)