Security Operations Center Operator Shopping Mall

About the role

Allied Universal is hiring a Security Operations Center Operator to oversee a shopping mall located in Elmont, NY. Positions are part time with shifts available in the afternoon and overnight, Monday through Sunday.

Responsibilities

• Monitor all security, communications, and fire/life safety systems within the designated region via provided monitoring systems.
• Proactively monitor all surveillance cameras and CCTV remote viewer programs.
• Monitor and respond to all security/life safety system alarms.
• Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies.
• Serve as the liaison between all departments and the security department.
• Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director.
• Accurately document routine and unusual events occurring on or near the facilities via shift reports, pass-downs logs, incident reports, or other established methods.
• Accurately maintain control of all equipment and keys in the Control Room; log all equipment and keys signed out and returned by security, parking, and shuttle bus staff.
• Complete “task work orders” for all reported maintenance needs.
• Inform (without delay) the Shift Supervisor/Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems.
• Control and monitor the two-way communication systems.
• Make emergency notifications as necessary pursuant to site Post Orders.
• Make productivity and cost reduction recommendations to management.
• Make recommendations for physical security surveys and post orders.

Basic Qualifications

• Must possess a high school diploma or equivalent.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Must possess one or more of the following:
  • Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone.
  • Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field.
  • Bachelor’s degree in protective services, business, or related field.
  • A minimum of 8 or more years of active service in any military branch.
  • Associate’s degree (or 60 credits) or higher in criminal justice with current or prior active military service.
  • 2 years of work experience in public sector dispatch or emergency operations center.
  • 2 years of verifiable data center security experience.
  • 3 years of verifiable private/corporate security experience.

Knowledge and Skills Required

• Advanced computer skills and proficiency; proficiency with Microsoft Office and/or Google Applications.
• Ability to work in a team environment.
• Ability to multi-task and discern patterns in detail.
• Licensed by the New York State Department of State.

Pay

$20.50 - $21.50 per hour.