Center Store Operations Specialist-Division Wide

Key Accountabilities

• Works with and counsels Department Managers and Store Directors in all aspects of product merchandising and customer service.
• Evaluates on overall department presentations, cleanliness, compliance and program execution to company policy and procedures.
• Makes store level performance measurements through department sales, gross profit and labor percent.
• Executes plans measured through store visits, reviews results of plans, and observes store department conditions.
• Determines success of training programs by reviewing and assessing evaluations.
• Provides work guidance to store associates in areas such as product knowledge, sales and marketing techniques, understanding of profit and loss, and compliance with company policies.
• Trains Department Managers basics of business and managing their department.
• Provides input to Store Director on Store Department Manager performance.

Scope

• Data and any other job responsibilities/duties assigned by the division.

Knowledge & Experience

• Education Level: College degree or equivalent work experience.
• Experience Level: 5+ years in grocery retail with a strong understanding across all departments to include Front End, Grocery and Fresh operations.

Skills & Experiences

• Possess previous Department Manager and Store Director experience.
• Possess good written and verbal communication skills and deal effectively with a wide variety of people both in person and over the phone.
• Possess a marketing orientation, good analytical and problem solving abilities.
• Possess math skills to complete straightforward analysis.
• Possess strong leadership skills with the ability to lead and motivate others without directly supervising.

Travel Requirements

• Division-wide travel, up to 70%.

Physical Environment

• Most work is performed in a temperature-controlled office environment.
• Incumbent may sit for long periods of time at desk or computer terminal.
• Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of normal workday.
• Incumbent could spend a majority of time traveling throughout the Division visiting retail units, attending hearings and arbitration, etc.
• Must have own transportation and be available for overnight travel.