Security Operations Center Manager

Responsibilities

• Monitor VSS, ACS, and IDS systems to ensure continuous situational awareness; validate that controls operate as designed and identify system degradation or gaps; evaluate measures needed to resolve deficiencies; make recommendations for plan development and monitor and lead implementation
• Triage alarms using severity and risk frameworks; investigate alarm activations and analytical system alerts; initiate internal/external notifications, including law enforcement, control centers, and security leadership
• Preserve digital evidence following chain-of-custody requirements; maintain complete, timestamped documentation of shift activity; generate defensible reports for audits, legal purposes, or regulatory use
• Identify recurring vulnerabilities and provide trend reporting; support enterprise risk register updates with observed patterns; provide expert-level recommendations for operational adjustments to mitigate risk potential
• Support ISO internal audits and documentation reviews; implement corrective action tracking and continuous improvement activities

Qualifications

• Must possess one or more of the following: Associate’s degree in Criminal Justice, high school diploma or equivalent with a minimum of five (5) of years of experience in security operations, law enforcement dispatch, Security Operations Center or similar experience
• Minimum three (3) years of security operations, law enforcement dispatch, Security Operations Center or similar experience
• Must be familiar with industry standards and best practices for physical security (ASIS, APTA, ANSI, ISC, etc.)
• Interpersonal, organizational, and problem-solving skills, including a demonstrated ability to work effectively both independently and in a team or collaborative environment.
• Ability to communicate complex information efficiently and effectively and in a manner that meets bespoke audience needs, including senior-level leadership
• Proficiency in utilizing Microsoft Office, including SharePoint, Excel, Outlook, Word and PowerPoint
• Ability to handle pressure; fast-paced environment, and aggressive deadlines.
• Ability to proactively prevent and analyze problems and take appropriate immediate action
• Ability to engage in problem resolution and technical troubleshooting
• Project management skills

Preferred Qualifications

• Bachelor’s degree in Criminal Justice
• Experience with VSS, ACS, IDS, and incident management platforms
• Experience with the administration, operation, and maintenance or installation of enterprise physical security systems, including Genetec-based access control systems (ACS), Lenel video surveillance systems (VSS), and/or intrusion detection systems
• Previous experience in emergency dispatching (Police/Fire/EMS)

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k) plan
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.