Security Operations Center Lead

About the role

The Security Operations Center Lead is responsible for managing and responding to incidents within the client's premises. They are responsible for monitoring alarms and video equipment, coordinating responses to emergencies, and ensuring the confidentiality and security of the organization.

Responsibilities

• Maintain situational awareness during planned and unplanned civil demonstrations near assets
• Manage and prioritize employee security concerns through email, phone, and internal messaging platforms
• Conduct investigative video reviews and report findings
• Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business-required actions
• Ensure all systems are functioning properly and report deficiencies as necessary
• Coordinate the response of on-site security personnel utilizing surveillance tools equipped with intrusion detection to identify individuals in restricted areas
• Proactively monitor developments of extreme or adverse atmospheric conditions
• Answer routine and emergency calls, monitor alarms and video equipment, including video alarms, door alarms, and duress alarms
• Provide general assistance to employees, vendors, and guests
• Identify threats and/or risks to the organization and coordinate response to life safety incidents
• Manage and handle situations of a sensitive nature and maintain the company’s confidentiality and information security practices

Requirements

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving
• Technical Skills
• Customer Service
• Interpersonal Skills
• Oral Communication
• Written Communication
• Diversity
• Ethics
• Organizational Support
• Judgement
• Professionalism
• Quality
• Safety and Security
• Adaptability
• Attendance/Punctuality
• Dependability

Qualifications

• High School diploma or General Education Degree (GED)
• Minimum of 1 year of customer service experience
• Minimum of 1+ years of experience in a physical Security Operations Center (SOC), a GSOC, or experience in security and/or law enforcement positions or dispatch centers
• Experience in alarm monitoring
• Working knowledge of mass notification tools
• Ability to rapidly analyze large amounts of information while maintaining composure during high-stress circumstances
• Prior camera and/or alarm integrator experience is a plus

Benefits

Details about benefits will be provided upon interview.

Pay

Details about pay will be provided upon interview.

Schedule

Details about schedule will be provided upon interview.