Security Operations Center (85924)

Primary Responsibilities

• Supports the Operations Managers in ensuring execution of security procedures, responses at all posts by monitoring and maintaining alarm systems, responding to alarm activations, troubleshooting alarm issues, and reporting related security incidents.
• Ensures effective response to emergency and non-emergency situations, timely completion of reports and other requirements as directed by the SOC Manager.
• Conducts monthly and quarterly testing of duress, wellness, and assist alarms. Documents and reports any issues identified during testing.
• Uses the use of various systems software, security and communications equipment.
• Maintains CCTV systems, reviews incident reports, and conducts quarterly audits of CCTV equipment to ensure functionality and compliance.
• Monitors local news and media outlets for events or incidents that could affect company operations and escalates as necessary.
• Notifies and communicates with the Operations Managers and other senior personnel as required to ensure a common operating picture of the area of operations.
• Maintains the primary radio channel and dispatches Access Control Officers (ACOs) as needed to respond to incidents or service requests.
• Monitor security applications and triages alerts, escalating where appropriate.
• Investigates and resolves incidents to contain and remove security threats as safely and quickly as possible.
• Responds to emergencies and reports any breaches or deviations from established security or safety protocols.
• Create and continue to develop cases using threat intelligence information and lessons learned as a result of any incidents and alerts.
• Understand operational KPIs and ability to utilize data to assist SOC Manager to drive operations.

Qualifications

• Preferred candidate has either an honorable military discharge, an AA degree, or 1 year of experience in a center/security dispatch environment.
• Understanding of security operations & FEMA ICS/Watch officer training a plus.
• Strong interpersonal, organizational and time management skills.
• Demonstrated interest in Security and law enforcement work preferred.
• Comfortable in an ever changing, fast paced, sometimes stressful environment.
• Technologically savvy - experienced with MS Office Suite.
• Must possess strong written and verbal communication skills.
• Customer Service orientation a plus.
• Comfortable in a corporate environment and effectively communicate with Senior Management.
• Must be flexible and possess the ability to meet deadlines in a high tempo environment.
• A dependable Team player with maturity, that participates in problem solving with enthusiasm and a positive attitude.
• Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed (i.e., Word, Excel, Access, SharePoint, etc.).