Security Operations Analyst

About the role

As a Security Operations Analyst I, you'll play a critical role in protecting Modivcare's technology environment by monitoring, investigating, and responding to cybersecurity events across the enterprise. You'll serve as a frontline member of our Security Operations team, helping identify potential threats, triage security alerts, and support incident response activities while partnering with Security Engineering, IT Operations, and Governance, Risk & Compliance teams.

Responsibilities

• Monitor, investigate, and triage security alerts generated from enterprise security platforms and monitored systems.
• Perform Tier I analysis of security events, determine appropriate response actions, and escalate incidents to Security Engineering when necessary.
• Partner with the Security Operations Center (SOC) and Managed Security Service Providers (MSSPs) to improve alert quality, detection coverage, and response processes.
• Develop, maintain, and enhance security alerting rules, monitoring configurations, dashboards, and operational playbooks.
• Maintain endpoint protection, cloud environments, SaaS applications, and other security controls to ensure effective coverage across the enterprise.
• Assist with security investigations, incident response activities, penetration testing efforts, and vulnerability management initiatives.
• Produce recurring reports and dashboards that track security events, trends, key performance indicators (KPIs), and overall security posture.
• Support compliance initiatives by assisting with evidence gathering and reporting for HIPAA, HITRUST, SOC 2, SOX, and other regulatory requirements.
• Partner with Information Security, IT Operations, IT Risk, and Governance, Risk & Compliance teams to improve operational security and reduce organizational risk.
• Participate in an on-call rotation to support security monitoring and incident response outside of normal business hours.
• Document security procedures, incident response activities, monitoring configurations, and changes within the IT Service Management (ITSM) platform.
• Stay current on emerging cybersecurity threats, technologies, and industry best practices while continuously improving operational effectiveness.
• Participate in other projects and perform additional duties as assigned.

Requirements

• Bachelor's degree in Computer Science, Cybersecurity, Information Security, Computer Engineering, or a related technical field required.
• Zero (0) or more years of cybersecurity, information technology, or related experience.
• Foundational knowledge of cybersecurity concepts, security operations, and incident response principles.
• Working knowledge of Active Directory, Windows Server, Windows operating systems, AWS, Linux, and TCP/IP networking.
• Strong analytical, troubleshooting, and critical thinking skills with the ability to investigate technical issues.
• Excellent written and verbal communication skills with strong documentation abilities.
• Able to prioritize work, manage multiple tasks, and perform effectively in a fast-paced environment.
• Experience with SIEM platforms, endpoint security tools, vulnerability management, or cloud security technologies preferred.
• Industry certifications such as CompTIA Security+, GIAC, CySA+, CISSP, CRISC, or other cybersecurity certifications are preferred.

Qualifications

• Passionate about making a difference in people's lives.
• Enjoy working in a service-oriented industry.

Skills

• Strong analytical, troubleshooting, and critical thinking skills.
• Excellent written and verbal communication skills.
• Ability to prioritize work and manage multiple tasks.
• Experience with SIEM platforms, endpoint security tools, vulnerability management, or cloud security technologies.
• Industry certifications such as CompTIA Security+, GIAC, CySA+, CISSP, CRISC, or other cybersecurity certifications.

Benefits

• Medical, Dental, and Vision insurance.
• Employer Paid Basic Life Insurance and AD&D.
• Voluntary Life Insurance (Employee/Spouse/Child).
• Health Care and Dependent Care Flexible Spending Accounts.
• Pre-Tax and Post --Tax Commuter and Parking Benefits.
• 401(k) Retirement Savings Plan with Company Match.
• Paid Time Off.
• Paid Parental Leave.
• Short-Term and Long-Term Disability.
• Tuition Reimbursement.
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Pay

$56, 200-$77,300

Schedule

Primarily seated work; extensive computer and telephone use; occasional standing, walking, reaching, bending, and lifting up to 10 lbs.