Security Operations Account Manager

About the role

Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well‑being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service.

Why join Allied Universal?

• Career growth opportunities within a global leader in security services.
• Impactful work protecting people, property, and businesses.
• Supportive team of caring professionals dedicated to safety and excellence.

Responsibilities

• Manage scheduling using AI‑powered technology to meet client contract hours while minimizing unbilled overtime.
• Hire, coach, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
• Serve as primary point of contact for clients, ensuring high‑quality service that protects people and property.
• Respond to escalated security incidents and emergencies, coordinating with clients and internal teams.
• Oversee training, safety, and site operational standards; manage inventory of uniforms, equipment, and other essential supplies.

Requirements

• High school diploma or equivalent.
• Licensing requirements as required by state or local laws.
• Valid driver’s license if driving a company or personal vehicle for business.
• Minimum two (2) years of experience in business operations, security management, or supervising teams in a fast‑paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web‑based applications and Microsoft Office.
• Effective communication with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen to manage staffing levels, minimize non‑billed overtime, control turnover costs, and manage inventory costs.

Preferred Qualifications

• College degree in Business Administration or a law‑enforcement‑related field.
• Experience in law enforcement, military, contract or proprietary security services, or facility management.
• ASIS International Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems: CCTV, access control, and badge administration.
• Graduate of a certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer).

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• 401(k) plan enrollment, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time accrued at 3.08 hours biweekly; unused vacation paid out only where required by law.

Pay

Salary range: $50,000 – $60,000 per year.