Security Officers & Security Supervisors - Lexington & Boston Surrounding Areas (Vincent)

About the role

Northeast Security, Inc., founded in 1967, is one of the largest and most highly regarded security services firms in New England. The company anticipates and responds to the ever-changing demands of the security and safety industry, positioning itself as the region's market leader. Positions are available based on applicant eligibility, availability, background screening, drug testing, and completion of orientation. Upon completion of orientation, positions may still be rescinded if any background requirements are not met.

Responsibilities

• Keep a professional appearance.
• Remain on post at all times.
• Monitor security concierge personnel to ensure guest services are satisfactory.
• Provide general administrative support and respond to inquiries, anticipating customer needs.
• Ensure all security concierge personnel are aware of and perform their duties in full compliance with facility security operations procedures and location policies, procedures, and regulations.
• Review and approve all reports, duty logs, etc., submitted by security personnel.
• Ensure timely notification of all serious incidents.
• Maintain basic computer knowledge.
• Maintain effective communications with all assigned security personnel.
• Deliver a memorable and pleasant experience to all customers/vendors.
• Counsel, advise, motivate, and (when necessary) provide discipline and positive reinforcement to personnel assigned to the location.
• Work with management in the development and implementation of sound employee relations, development, and retention programs for the location.
• Ensure assigned security personnel are kept up‑to‑date on any modifications to procedures, policies, or regulations.
• Assume other duties as required by either the client or Northeast Security, Inc.

Requirements

• Eligibility based on applicant availability, background screening, drug testing, and completion of orientation.
• High School Diploma (education requirement).

Skills

• Excellent customer service skills and service delivery orientation.
• Answering phone calls.
• Monitoring security concierge personnel to ensure guest services are satisfactory.
• Client management skills.
• Strong leadership skills.
• Knowledge of supervisory practices, procedures, and security operations.
• Ability to provide positive direction and motivate performance.
• Strong attention to detail.
• Strong written and verbal communication skills.
• Ability to show responsibility and friendliness towards clients and residents.
• Strong professionalism.
• Ability to solve conflict/problem solve.
• Maintain the highest ethical and professional standards.
• Ability to multi‑task and self‑manage in a dynamic environment.
• Knowledgeable of all company policies and procedures.
• Maintain effective relationships with all levels of the company and client organizations.

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• 401K/403b Plan

Pay

Pay rate: $20 to $26 depending on position & experience.

Schedule

Full‑time and part‑time positions available. Shifts include first shift, second shift, third shift (overnights), and weekends.