Security Officer (Variable)

Job Description

The Security Officer will be responsible for securing the premises and personnel by patrolling and inspecting inside and outside of the exhibit, protecting against fire, theft, vandalism, employee/ guest injury, illegal activity and/or inappropriate guest/employee activity in accordance with company policies and procedures. This role will promote good working relations through courteous, helpful, and professional contact with employees, visitors, guests, and vendors/contractors.

Responsibilities

• Complete all daily reports, incident reports, supplemental reports, and other written, electronic documents pertinent to the day-to-day activities of assigned tasks.
• Maintains cleanliness and appearance of the venue. Cleaning assignments may be made for designated areas of responsibility before, during, and after operational hours.
• Respond to reports of guest or employee injury or illness and provides First Aid, CPR, and use AED as needed.
• Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property.
• Direct evacuations during emergencies and assist guests as needed.
• Escort security vendors and/or employees with money pick up and drop offs.
• Interact with guests and employees in a professional manner and engage with local law enforcement agencies as required.
• Must be flexible to work at different positions and must be knowledgeable of all workstation requirements and functions.

Qualifications

• Minimum 1 year of experience in Security.
• Proficiency in English, verbal, and writing.
• Strong verbal, written, and interpersonal communication.
• Customer service driven with outstanding communication and active listening skills.
• Excellent problem-solving and multitasking skills.
• Must have previous computer experience and excellent verbal and written interpersonal skills to write incident reports.
• Solution-oriented and not stopped by “paper walls”.
• Have full and open availability and can work any shift including weekends and holidays.
• Demonstrated work experience in the entertainment/ hospitality/ military/ law enforcement environment.
• High School or GED graduate.

Desired Qualifications

• Prior work experience in an exhibit, attraction, theme parks, museum, recreation facility, or other public space.
• Bilingual, especially but not limited to English and Spanish.
• Willingness to work outside the comfort zone to assist guests or fellow team members.
• Able to adapt Meow Wolf knowledge to any situation.
• Fluid to change, adaptable.
• Adult + Child + Infant CPR, AED, and First Aid certification.
• TAM/TIPS Certification.

Essential Skills & Abilities

• Observant and situationally aware.
• Possess customer service/ guest aptitude with excellent communication and active listening skills.
• Ability to greet and interact with guests in a friendly and helpful manner.
• Ability to define problems and draw valid conclusions.

Work Environment and Physical Demands

• Indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/ or enclosed spaces.
• Exposure to extreme weather conditions.
• Moving in different positions to accomplish tasks in various environments including tight and confined spaces.
• Remaining in a stationary position for prolonged periods.
• Repeating motions that may include the wrists, hands and/or fingers.
• Positioning or moving objects up to 20 pounds.

Work Schedule

We are looking for those who have evening, weekend and holiday availability.

Supervisory Responsibility

This position does not require supervisory responsibility.

Travel

No travel is required for this position.

Other Duties

Please note this job description.

Impact

Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

Inclusion

Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are!

Benefits

• Medical Insurance options: PPO & HDHP*
• Dental and Vision Insurance*
• HSA, HRA, and FSA options*
• 401k Retirement Plan
• Company paid Life Insurance Policy and Disability Coverage(s)
• Voluntary Critical Illness and Life Insurance Policies
• Company Paid Employee Assistance Program
• Paid Parental Leave for 12 weeks
• Discount off Meow Wolf Gift Shop Merch and Cafes
• Admission to Meow Wolf attractions for employees and guests
• Regular or Project Based Full-time positions