SECURITY OFFICER - Seasonal

About the role

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Responsibilities

• Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.
• Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).
• Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.
• Adds to the guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.
• Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.
• Attends all departmental, company, and safety/first aid training programs as scheduled.
• Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent required.
• Previous experience in a guest service-related field required.
• Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed.
• Will be required to obtain CPR Certificate and Bloodborne Pathogen training.
• Must have excellent customer service and interpersonal skills.
• Strong problem-solving, mediation, and organizational skills required.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Able to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
• Must have the ability to run on level surfaces as well as up and down stairs.
• Able to maintain a high level of confidentiality and professionalism.
• Must have strong computer skills and be fully competent in Microsoft Office applications.
• Able to write clear, accurate, and concise reports.
• Able to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Able to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Able to work collaboratively and communicate effectively with guests and team members at all levels of the organization.
• Must have the ability to remain calm in emergency or stressful situations.

Qualifications

• Ability to operate company vehicles as needed.
• Ability to check identification of all persons that appear to be under 21 years of age.
• Ability to assist in the handling of horses.
• Ability to perform all other related and compatible duties as assigned.

Skills

• Excellent customer service and interpersonal skills.
• Strong problem-solving, mediation, and organizational skills.
• Excellent written and verbal communication skills; fluency and literacy in English.
• Confidentiality and professionalism.
• Strong computer skills and competence in Microsoft Office applications.
• Clear, accurate, and concise report writing.
• Effective communication and conflict resolution skills.
• Collaboration and teamwork.
• Stamina and energy.
• Emergency response and stress management.

Benefits

We offer Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships, and more! Learn more here.

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can vary based on department needs.

Equal Opportunity Employer

We are an equal opportunity employer and welcome applicants from all backgrounds.