Security Officer - Responder

About the role

The Responder maintains the security and safety of people and property at the facility. Identifies and escalates issues in accordance with documented policies and procedures. Conducts patrols to ensure the protection of client assets and property. Provides strong customer service, access control, loss prevention, incident response, observation, and reporting for all safety and security incidents.

Responsibilities

• Respond to security incidents as dispatched within designated tier times.
• Conduct patrols of the interior and exterior of the facility.
• Prepare reports on incidents responded to during the shift using a Surface Book device.
• Serve as Incident Commander pending the arrival of a security supervisor or a member of a public service agency (police or fire).
• Serve as an escort for guests requiring individual escorts through the facility.
• Monitor cameras in the Security Operations Center (SOC).
• Identify security shortfalls and offer suggestions for improving the security program.
• Maintain logs and records in accordance with the Standard Operations Procedure (SOP).
• Evaluate and escalate potential safety issues within the facility.
• Know and follow safe work practices and be aware of company policies and procedures related to job safety, including safety rules and regulations.
• Notify the supervisor upon becoming aware of unsafe working conditions.

The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified according to business necessity.

Requirements

• Must be at least 18 years of age.
• Must have a reliable means of communication, such as a cell phone.
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the country.
• Must have the ability to speak, read, and write English proficiently.
• Must have a high school diploma, secondary education equivalent, or GED.
• Must be willing to participate in the company’s pre-employment screening process, including a drug screen and background investigation.
• Work experience in the security industry, public service (police, fire), or military is desired.
• Supervisory experience of 1+ years is desired.
• Able to work during daytime, evening, weekend, and holiday hours.

Skills

• Must be able to meet and continue to meet licensing requirements for security officers, as applicable to local, county, and state laws and regulations.
• Must be able to meet and continue to meet requirements for specific skills, certifications, and authorizations specified for the assigned accounts.
• Knowledge of security operations and procedures.
• Knowledge of fire inspection procedures.
• Capable of learning a variety of security and safety devices and controls.
• Ability to track and maintain schedule assignments.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Basic computer skills.
• Strong oral and written communication skills.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to take initiative and achieve results.
• Ability to carry out multiple assignments concurrently.
• Ability to adapt to changes in the external environment and organization.
• Ability to exercise independent judgment and decision-making skills.

Working Conditions and Physical/Mental Demands

• With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.
• Maintain composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• May be required to work overtime without advance notice.
• Keyboard usage, basic computer usage, and operating controls.
• Frequent sitting, standing, and walking, which may be required for long periods or up to 12 miles of distance. May involve climbing stairs and walking up inclines and on uneven terrain.
• Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling.
• Ability to carry a 2.5-pound device during the entire shift.
• Depending on assignment, may be exposed to inclement weather or required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and the safety of others.
• Required ability to manage multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• Regular talking and hearing.
• May be required to use a vehicle in the performance of duties.
• On occasion, may be required to perform stressful and physical activity.
• Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.

Pay

$25.00/hour

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work (available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements)
• Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply.