Security Officer (Per Diem)

About the role

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Responsibilities

• Monitoring and Reporting
  • Patrols assigned areas on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked ingress and egress, and unauthorized persons.
  • Conducts periodic inspections of all areas at designated times to ascertain their conditions of security and safety.
  • Performs monthly preventative maintenance and required equipment checks (e.g., elevator phones, outside emergency phones, vehicle equipment, door alarms and panel, building alarms, fire alarm panel, all doors and locks, and radio equipment).
  • Prepares logs or reports as required for post; writes or types reports entering information in a computer.
• Enforcement
  • Directs vehicle and pedestrian traffic.
  • Conducts on-campus traffic safety details during construction and roadwork hazards.
  • Patrols designated areas and all parking areas.
  • Checks for and issues proper identification of colleagues, enforcing the wearing of ID badges.
  • Issues temporary badges to visitors and vendors.
  • Checks suspicious packages as directed.
• Emergency Response
  • Responds to all Codes and alarms in accordance with the Safety Manual and the Emergency Management Policy.
  • First responder to acts of violence and aggression, including civil disturbances, weapons/hostage/armed intruder situations, agitated/disruptive/combative patients, workplace violence events, and any other potential crisis situations.
  • Coordinates with local Police, Fire, and Emergency personnel as directed.
  • Responds to alarms initiated by fire crash bars on exterior doors and elevator entrapments.
  • Responds to and investigates reported thefts, disturbances, and incidents.
  • Responds to medical emergencies such as slips or falls in the facility or on the grounds, provides emergency stretchers as needed, and assists with transport within the building while awaiting ambulance.
  • Administers nasal Naloxone in the timeliest fashion to suspected opioid overdose victims when needed, while activating an emergency medical response.
  • Protects against threats relating to gunshot and weapons-related trauma violence spill-over, including when victims or suspected perpetrators are present in the ED, Inpatient Unit, etc.
• Safety Searches
  • Conducts emergency contraband searches of patient rooms and property, taking possession of any discovered weapons, needles, substances (like Fentanyl), and other items presenting an immediate risk to life safety.
• Patient Observation
  • Performs patient watch or observation as directed.
  • Responds appropriately to a variety of human service issues, including domestic abuse, substance abuse, forensic patients, psychiatric cases, and anxious/upset visitors.
  • Maintains composure and professional demeanor in an occasionally chaotic environment.
  • Practices universal precautions and restrains patients as necessary utilizing de-escalation techniques.
  • Serves as dedicated safety detail for patients presenting homicidal ideations and actions.
  • Escorts patients on active MGL Chapter 123 Section 12 status from 4th Floor Psychiatry to ED.
• Forensic Patient Management
  • Orients external law enforcement personnel on LMCP safety procedures and protocols.
  • Responds and assists external law enforcement with de-escalation, restraint, etc.
  • Assumes direct observation and custody of the forensic patient if external law enforcement is incapacitated.
• Fire Prevention
  • Identifies and reports fire safety hazards.
  • Keeps fire exits, fire doors, corridor access, and extinguishing equipment clear.
  • Immediately notifies appropriate personnel when equipment may be out of order and in need of repair or replacement.
• Colleague and Patient Assistance
  • Provides assistance to patients, visitors, and colleagues with vehicle problems, such as jump starts, lock outs, shoveling, contacting AAA, etc.
  • Using a LMCP vehicle, transports patients and colleagues between buildings and designated parking lots.
• Monitors Security Office (Post 1)
  • Checks video surveillance, answers all security office calls, radio calls, and emergency calls.
  • Receives emergency panel alarms and dispatches accordingly.
  • Completes overhead and online paging to initiate an emergency response.
  • Notifies the Maintenance Department of changing weather conditions as it relates to snow removal and sanding for the safety of patients, visitors, and colleagues.
  • Notifies the Maintenance on-call of any facilities-related issues after hours.
  • Coordinates with Funeral Home staff for removal of deceased patients, verifies that accompanying legal documents are complete, records pathology statistics, and processes paperwork.
• Organizational Requirements
  • Incorporates Lahey Hospital and Medical Center Guiding Principles, Mission Statement, and Goals into daily activities.
  • Complies with all LMCP Policies and behavioral expectations of the department and LMCP.
  • Maintains courteous and effective interactions with colleagues and patients.
  • Demonstrates an understanding of job description, performance expectations, and competency assessment.
  • Participates in departmental and/or interdepartmental quality improvement activities.
  • Participates in and successfully completes Mandatory Education.
  • Performs all other duties as needed or directed to meet the needs of the department.

Requirements

• Education: High School Graduate or equivalent.
• Licensure, Certification, Registration:
  • Current valid driver’s license required.
  • Completed upon hire: CPI NCI Certification, AVADE Workplace Violence Prevention Levels I, II, III Certification, BLS Provider Certification (CPR & AED), AHA Heart-Saver First Aid Certification, Stop the Bleed and Nasal Naloxone Certification, and successful completion of Safe Environment for Suicidal/Homicidal Patients and Restraints/Seclusion Safety training.
• Experience: 1 - 2 years of healthcare security experience preferred. Military, law enforcement, and customer service work experience are also preferred. Bachelor's degree level of education or current student enrolled in a criminal justice program also encouraged.

Skills

• Observant, paying close attention to detail.
• Ability to remain calm in difficult situations.
• Adaptable to sometimes rapidly changing situations.
• Strong interpersonal and communication skills with the ability to interact effectively across diverse cultures and at various social and educational levels.
• Basic computer and data entry skills.
• In the absence of a particular skill, ability to be trained to a level of proficiency.

Benefits

The Security Officer, Charge Officer, and Security Supervisor role is now eligible for a $1,000 signing bonus.

• Bonuses are paid out in 3 payments: $333 at 30 days of hire, $333 at 6 months of hire, and $334 at 1-year of hire. This is prorated for less than full-time.
• To be eligible, you must be a non-BILH employee or a previous eligible employee who returns to BILH after 1 year.
• Employee must be in good standing to receive the bonus at the time of payment.
• Per Diem roles are not eligible.
• All bonuses are subject to applicable taxes.
• If you leave Lahey Health & Medical Center before your first anniversary, you will pay back the sign-on bonus.
• This program is subject to change at any point.
• Part-time positions will be pro-rated based off the full-time bonus amount.

Pay

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay: $20.00 - $24.38. Actual compensation is determined based on several factors, including seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

Additional Information

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues, and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.