Security Officer - Part-Time Evenings

About the role

Mass General Brigham relies on a wide range of professionals — doctors, nurses, business people, tech experts, researchers, and systems analysts — to advance its mission. As a not-for-profit, the organization supports patient care, research, teaching, and community service, striving to provide exceptional care.

This position provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and continuously watching for and reporting potential safety hazards and unusual occurrences through patrol of assigned areas. The schedule is Friday through Monday, 32 hours per week, evening shift. Work location is onsite at 1153 Centre Street. Employee type: Regular.

Responsibilities

• Patrol assigned areas, giving particular attention to those areas where security problems have occurred.
• Identify unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages to hospital property, patients, visitors, and employees.
• Maintain strict confidentiality standards at all times.
• Investigate thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved; notify appropriate law enforcement agencies of potential/real civil or criminal misconduct and detain suspicious individuals as appropriate; when authorized, make arrests as appropriate; participate in subsequent court proceedings as required.
• Prepare and submit written reports in a complete and accurate manner; make notations in the log of all incidents; keep the supervisor informed at all times.
• Maintain accountability for valuables/property and forms of evidence coming into custody; ensure safekeeping; maintain documentation.
• Perform as Dispatcher utilizing integrated security systems; radio dispatch personnel to respond to occurrences and phone calls for assistance; provide and maintain documentation.
• Participate in assistance with workplace and domestic victims; respond to medical emergencies; when authorized, assist in the restraint of patients; involved in the protection of dignitaries; control pedestrian and vehicular traffic.
• Voluntary participation in various departmental committees, task forces, and teams.

Qualifications

Education

• Bachelor's Degree in Criminal Justice preferred.
• Experience cannot be accepted in lieu of a degree.

Licenses and Credentials

• Class D Passenger Vehicle Driver's License (State License) required.

Experience

• 3–5 years of experience in hospital, security/police, emergency medical, or customer services preferred.

Skills

• Strong interpersonal communication and customer service skills; recognize, acknowledge, respect, and effectively interact with all people; establish positive relationships and gain trust and respect.
• Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression.
• Works effectively both independently and in teams; able to multitask.
• Strong problem-solving skills; critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.
• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
• Displays a positive image, tact, and diplomacy; actively listens and articulates effectively.
• Demonstrates understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation to support data.
• Intermediate computer skills: typing and use of database software.

Schedule

• Friday through Monday
• 32 hours per week
• Evening shift (United States of America)

Pay

Hourly range: $22.22 – $31.71 (Grade 5). Base pay is determined by skills, relevant experience, education, certifications, and other essential factors. The range reflects minimum job qualifications and does not encompass all elements of total compensation.

Benefits

Comprehensive benefits package including career advancement opportunities, differentials, premiums, bonuses as applicable, and recognition programs designed to celebrate contributions and support professional growth.