Security Officer (Overnight)

About Us

The JW Marriott Nashville Hotel offers the ideal location for leisure, business, and meeting guests in the heart of downtown Nashville, adjacent to the state-of-the-art Music City Center. The first-to-market JW Marriott property includes 533 guestrooms, inclusive of 37 suites, along with a broad array of amenities. The 33-story hotel features 50,000 square feet of indoor function space, an expansive 10,000 square-foot outdoor pool and lounging deck overlooking the city skyline, Bourbon Steak by Michael Mina, as well as a 15,000 square foot event lawn. Owned and operated by Turnberry, the JW Marriott Nashville is located at 201 8th Ave. South, Nashville, TN.

Responsibilities

• Patrol all areas of the property; secure rooms; assist guests with room access
• Monitor Closed Circuit Televisions and alarm systems
• Authorize, monitor, and document access to secured areas
• Follow up on all unusual activities in and around the property that would impair the wellbeing of external and internal guests
• Defuse disturbances in accordance with Hotel policies and procedures
• Escort unwelcome persons from the property
• Assist external and internal guests during emergency situations
• Respond to accidents, contact EMS or administer first aid/CPR as required
• Assist the Director and Manager of Safety & Security in administering fire prevention programs and emergency preparedness
• Comply with applicable federal, state, and local law and safety regulations
• Handle complaints, settle disputes, and resolve grievances and conflicts
• Perform additional duties and projects as assigned

Requirements

• Ability to speak, read, write, and understand English
• Professional demeanor appropriate for a luxury environment
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Must have the ability to meet deadlines, work under pressure, and work independently

Qualifications

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical / Mental Demands

• Must be able to stand, walk, sit for prolonged periods of time
• Must be able to bend, stoop, crouch
• Ability to grasp, lift, carry, or transport up to 50 pounds
• Must have good near and far vision
• Must be able to hear, talk, smell
• Ability to manage and resolve conflicts

Schedule

A typical overnight shift is from 10:00 PM to 6:30 AM.