Security Officer - Operations Center (GSOC) Shift Lead

Responsibilities

• Oversight of day-to-day operations within the GSOC, ensuring adherence to procedures and protocols
• Management and coordination of GSOC team activities, including monitoring security systems, handling incidents, and responding to emergencies
• Updating GSOC Operator schedule; ensuring coverage for all openings and callouts; notifying Account Manager of open posts that cannot be covered
• Ensuring compliance with local, national, and international laws and client regulations
• Conducting regular audits and assessments to identify areas for improvement
• Maintaining training requirements for all operators; completing training checklists for new hires and retraining operators
• Aiding in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations
• Daily monitoring of security systems and intelligence sources feeds; ensuring all monitoring and analysis activities are conducted in compliance with client policies and regulations
• Completing metrics for all Operators to ensure they meet standards set by the client
• Troubleshooting issues with security applications and working with the system team to resolve issues
• Acting as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents
• Coordination with internal and external stakeholders, including emergency services, as necessary
• Ensuring all incidents are properly documented, analyzed, and reported

Qualifications

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of two (2) years of technical writing experience
• Minimum of two (2) years of verifiable security experience
• Minimum of two (2) years of verifiable Global Security Operation Center (GSOC) experience
• One or more of the following: Service in the active-duty military, military reserves, or National Guard; Service in auxiliary police or police cadets
• Bachelor’s Degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field of study
• Technical writing skills
• Teamwork, coaching, mentoring skills
• Proficient Microsoft Office skills (i.e., Excel, Word)
• Solid computer knowledge and skills, experience working with complex platforms
• Ability to operate radio or telephone equipment and/or console monitors
• Communication skills, both written and oral, at an executive level
• Decision-making, multitasking, and operating within high-demand situations, often under time constraints
• Working knowledge of current global events and global geography/cultures
• Ability to analyze and think critically, sometimes under ambiguous circumstances
• Possession of working knowledge of current global events and global geography/cultures

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k) plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.