Security GSOC Shift Lead - Corporate

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide a sense of purpose. Work in a dynamic, welcoming, and collaborative workplace as part of a team that positively impacts the communities and customers we serve.

About the role

The Global Security Operations Center (GSOC) Shift Lead supports the Global Security Management and other business function leaders for a high-profile pharma customer in Cambridge, MA. This role executes core GSOC functions including incident recognition/escalation, emergency response, product security, and physical security. The GSOC Shift Lead acts as a partner with teams across the security organization and the wider business to deliver timely analysis and present key insights to internal stakeholders.

Responsibilities

• Oversee day-to-day operations within the GSOC, ensuring all procedures and protocols are followed
• Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies
• Update the GSOC Operator schedule; ensure coverage for all openings and callouts; notify the Account Manager if there are any open posts that cannot be covered
• Ensure all GSOC activities comply with local, national, and international laws and client regulations
• Conduct regular audits and assessments to identify areas of improvement
• Ensure all training requirements are met for all operators; complete training checklists for new hires and when retraining operators
• Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC; review and notify managers when changes need to be made to reflect new threats and organizational requirements
• Oversee the daily monitoring of security systems and intelligence source feeds; ensure all monitoring and analysis activities are conducted in compliance with client policies and regulations
• Complete metrics for all Operators to ensure they are meeting standards set by the client
• Troubleshoot issues with security applications and work with the system team to resolve issues
• Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents
• Coordinate with internal and external stakeholders including emergency services as necessary
• Ensure all incidents are properly documented, analyzed, and reported

Requirements

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of two (2) years of technical writing experience
• Minimum of two (2) years of verifiable security experience
• Minimum of two (2) years of verifiable Global Security Operation Center experience
• Minimum of two (2) years of experience using CCURE and other surveillance tools (e.g., Genetic)
• Must possess one or more of the following:
  • Service in the active-duty military, military reserves, or National Guard
  • Service in auxiliary police or police cadets
  • Bachelor’s Degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field of study
• Technical writing skills
• Teamwork, coaching, and mentoring skills
• Proficient Microsoft Office skills (i.e., Excel, Word)
• Solid computer knowledge and skills, experience working with complex platforms
• Ability to operate radio or telephone equipment and/or console monitors
• Ability to communicate at an executive level, both written and orally, through superior communication skills
• Ability to make decisions, multi-task, and operate within high-demand situations, often under time constraints
• Working knowledge of current global events and global geography/cultures
• Ability to analyze and think critically, sometimes under ambiguous circumstances
• Ability to follow written policy and procedures

Preferred Qualifications

• Military and/or law enforcement experience
• College degree in Communications, Criminal Justice, or related field of study

Pay

Starting pay is $30.85 per hour.

Schedule

• Full-time position
• Shifts available including overnights and weekends
• Must be flexible
• Paid orientation and paid training

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k) plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time accrued at a rate of 3.08 hours biweekly (unused vacation is only paid out where required by law)