Security Officer - On Call (Caesars Forum LV)

Job Summary

The Security Officer’s main function is to provide a friendly and safe environment for our guests and team members while protecting company assets. Security Officers will perform all duties in accordance with Caesars Entertainment policies and procedures, and within the realm of the Caesars Entertainment mission statement.

About the Role

Security Officers will routinely patrol assigned areas while providing guest assistance, being alert for suspicious circumstances or individuals, possible theft, safety hazards or related concerns, medical emergencies, or damage to Caesars Entertainment properties. The Security Officer must know where all emergency equipment and exits are (fire extinguishers, emergency exit's, etc.). Any incident which would warrant security intervention will be immediately relayed to Security Dispatch by the observing Officer. Regardless of where an Officer is assigned, the Security Officer should be prepared to respond to assist fellow Officer’s at any time.

Qualifications

• A high school graduate or equivalent is required.
• 1 to 2 years preferred prior security experience.
• Prior experience in a position with direct guest contact is preferred.
• Ability to manage several tasks at once.
• Must possess good oral and written communication skills along with a good working knowledge of basic computer programs.
• Must be able to obtain and possess a Nevada Gaming Card, an Alcohol Awareness Card (AES), and have a current and valid Nevada Driver’s License.
• Must be able to work any day of the week and any shift.

Responsibilities

• Greet guests and fellow team members with a friendly and sincere welcome.
• Continuous patrol of the property to ensure the safety of our guests and team members and to uphold established laws, policies, and procedures.
• Exercise good judgment in solving problems and display a realistic understanding of the issues before them.
• Facilitate resolution of customer complaints through personal action and coordination with other departments.
• Provide accurate and detailed directions with respect to property attractions and amenities.
• Maintain a well-groomed appearance which reflects the professional appearance and demeanor of the Security Department.
• Provide assistance to civil and law enforcement authorities, including testimony in court and other administrative proceedings.
• Provide medical assistance, without hesitation, following proper procedures and techniques as a “First Responder” to persons in need, including “First Aid” and “CPR”, when necessary.
• Interview, investigate, and document all applicable incidents which require Security intervention in accordance with company and department policy.
• Enforce all company policies and procedures.
• Meet the required attendance guidelines for the job and adhere to all company and department policies and procedures.
• Respond to areas of need when dispatched, in a timely manner.
• Conduct slot, pit poker, and other drops in compliance with Nevada Gaming law and departmental procedures.
• Follow and comply with the departmental policy concerning the “Use of Force” with respect to the arrest and detention of individuals who violate laws and/or company policy.

Personal Characteristics / Attributes

• Neat, professional appearance with good personal hygiene.
• Set an example and be a role model / leader for all Security personnel through observance of all departmental policies and procedures.
• Work well with other departments and management as necessary.
• Able to communicate clearly with staff, management, and the public through oral and written word, read and interpret complex information, be an active listener with customers and / or clients.
• Able to assume a role of authority as necessary in a high-risk crisis, exhibiting judgment and a realistic understanding of issues, review facts, weigh options, delegate responsibility, and empower associates to make decisions, provide constructive feedback.
• Able to show respect and be able to adapt to different values, cultures, or backgrounds when dealing with difficult people or situations.
• Build and maintain long term associations based on trust, help others.
• Able to maintain high standards despite pressing deadlines, establish high standards and measures, do work right the first time, and inspect material for flaws.
• Able to test new methods thoroughly and reinforce excellence as a fundamental priority.

Physical, Mental and Environmental Demands

• Work and stand inside and outside, sometimes in heat in excess of 115 degrees, or cold as low as 10 degrees.
• Physically restrain individuals when a condition of arrest exists.
• Respond calmly in crisis and stressful situations and be able to make rational decisions when handling guest and employee issues.
• Work independently.
• Stoop, bend, jump, twist, crouch, grip, carry heavy loads and maneuver quickly on level surfaces, as well as up and down stairs.
• Lift and carry up to 60 pounds.
• Pull up to 150 pounds.
• See and, also, remember the specific details of incidents and persons.
• Give court testimony when necessary and write detailed reports.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Caesars Entertainment Disclaimer

Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.